all my Mocha-hosted sites are down

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12/10/2010 3:41:26 AM
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Re: all my Mocha-hosted sites are down

Ok, this question again pertains to this difference between 3.5 and 4.0 deployment files.

I have managed to download a backup of the database for my blog, which was, I'm almost certain, the last pre-2.3.5.5 site I installed; I'm pretty sure it's 2.3.5.4.  At mocha, this was not 4.0, I'm pretty sure it was 3.5.  So, to install the correct files to match the database, do I need to also use the 3.5 deployment files, or does it matter which files -- is there some matching necessary, to the database?  So, at Arvixe, do I want to use the 4.0 integrated pipeline, or 2.0, or 2.0 integrated pipeline.  All these designations mean absolutely nothing to me, so I really need advice here -- since I have the db backup for this site, if I can get the correct version of the files installed, I think I can get this site back just as it was.

Wallowing in and despairing of my ASP.NET ignorance...

Andria

12/10/2010 8:03:09 AM
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Re: all my Mocha-hosted sites are down

Ok, now I'm doing the "Snoopy dance," you know the flying-feet image of pure glee; I have managed to restore the backup and the file structure for my original mojo.crypticsites.net, but now it's at http://crypticsites.net -- I put a "Sorry, server died, pls try later" msg at the default page for the mojo.crypticsites.net site, so at least those who've been hitting "resource not found" pages for the last 3 days have some idea what's going on.  *WHEW!*  Once I get the skins site updated to 2.3.5.5, I'll put another explanation and a timed redirect to the new site. laugh Yes, that's a very happy face!! (and tired, after uploading and whatnot all night!)

I finally got a message back from Mocha, pleading for more patience, but I have already initiated the transfer of registrar for one domain, and changed nameservers for most of the others I've had there at Mocha; I've been visiting a lot of "current events" and humor pages recently, courtesy of Digg, mostly, and making comments, and digs, and facebook shares and likes, and it's starting to pay off a little, at my blog site, and the terrific links you guys have given my skins site has been a really consistent traffic source also, so you can just imagine how thrilled I was to know all this incoming traffic was hitting that old "not found" page.  angry  So no, patience was exhausted last night, when it hit 72 hrs and still down, and still nothing from them about it.  I'll also be making a BBB report about it, because it really would be good if I could recoup any part of that year's investment, but if nothing else, let some future potential hosting customer beware of them and their low-ball prices.  You pretty much do get what you pay for -- I extol Hobersoft all the time for my linux hosting, but I pay them about $83-$85 a year, depending on the strength of the dollar vs the euro -- in 2009 it was about $87!

I really appreciate all the assistance; you guys are the best resource a web geek could ask for!  The pointer to Arvixe is certainly welcome, and I did put in a mention of mojoportal.com (and Rick Hubka) in my sign-up form, if that's helpful to you guys at all.  I note they have a good deal for the inclusion of a link back to Arvixe, so I'll be taking part in that, for sure.

Andria

12/10/2010 10:41:16 AM
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Re: all my Mocha-hosted sites are down

If you are restoring an older 3.5 version of mojoPortal you need to use "2.0 integrated pipeline" in the extension tab.  This 2.0 covers Dot.Net 2.0 and Dot.Net 3.5.  This is the same for all hosting companies and it is confusing.

As you have already found out. restoring your old database is quite easy.

Don't forget to set Folder/File permissions for mojoPortal.  I have a video in a Blog on how to do this here

Rick

12/10/2010 7:49:43 PM
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Re: all my Mocha-hosted sites are down

I have a bit of a problem, which I've created a trouble-ticket for, at Arvixe, but I haven't heard anything from them yet; I'm wondering if they either don't know what I'm talking about, or the solution is so obvious they can't believe I haven't figured it out for myself.

As I said, I got my old original 2.3.4.3 restored, and it was working fine.  Then, when I was about to do the version upgrade, I thought, hmm, I should get the 4.0-deployment version.  So, I downloaded that version, but before uploading it, I went ahead and turned on the "4.0 integrated pipeline" -- which promptly threw me an error, and which now prevents me from doing anything at all with that site on that domain, without throwing that same error.  I have to wonder, if I went ahead and uploaded the 4.0-deployment of the new version, if that would fix it.  I don't know though, because with this error, I can't even reach http://crypticsites.net on the www, it gives a server 500 error, so I don't know if I would be able to run the Setup to upgrade to the newer version.  I asked Arvixe if they could set the website on that domain back to 2.0 integrated, but as I said, haven't heard from them, don't know if they even understand the problem which I, alas, caused for myself.

crying

Andria

12/10/2010 10:58:04 PM
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mojoPortal Community Expert

Re: all my Mocha-hosted sites are down

Hi Andria

I just went to your Web Site and it is up so I see you have fixed your problem.
I'm guessing that the error was that a 4.0 integrated pipeline could not be created in and ASP.Net 2.0 web.config file.

Nice site, but what's this I see in the header...  A MochaHost.com ad in an animated gif  (he he).

I know it's too late for you but I just spent hours making a new Blog on Arvixes Blog Site.
mojoPortal install using MS SQL Server

Take Care and have fun with your new hosting.

Rick

12/11/2010 12:57:49 AM
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Re: all my Mocha-hosted sites are down

Yes, they reset it to 2.0 integrated; then I kept getting "can't find server" msgs, and they found that somehow an "A Record" (whatever that is) had gotten deleted, so they fixed that, and then it worked again.

So, then I tried again to do the upgrade to 2.3.5.5 (this time using the regular 3.5-deployment files), did the upload, edited the web.config and user.config and uploaded those -- and now I get server error 500.  WAHHHHHH!   I was able to upgrade another of my early 2.3.4.3 sites just fine, so I think I know how to do it, so I dunno what the problem might be.  Maybe it's those permissions you mentioned in a recent post; I forgot about them, and and came back here to find the link to that information -- would that cause a server error 500, if those weren't set properly?  I think, with a Perl script on Linux, if the various chmod settings aren't set correctly, it also causes a server error 500 -- which I think is the server version of "HUH?!?"

*sigh*

Andria

12/11/2010 2:19:48 AM
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Re: all my Mocha-hosted sites are down

Well.  The permissions aren't the reason, apparently, because it's still getting the server 500 error.  At this point, I guess what I need to do is delete all the files from crypticsites.net; restore the backed-up site to its original domain of mojo.crypticsites.net, so it's running, then do a whole new install of 2.3.5.5 into crypticsites.net, and simply re-create the site.  I had excellent luck upgrading old-to-new versions at the old host, but at this one I can't seem to make it fly, and I have no earthly idea why.  I surely don't want to trade an actually-functional host (with tech support folks who actually answer you! GASP!) for the old one, you can bet on that.  I note that this server seems quite spry, which is a real nice change.

So I guess I'll be busy tomorrow, re-creating my skins site in Mojo's new version (that's a lot of pages to re-create!)

Think I'll pack it in for tonight, though, after last night's all-nighter and only 4 hrs sleep today.  Scarlet had it right (tomorrow is indeed another day).

Thx again!

Andria

12/11/2010 5:55:23 AM
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Re: all my Mocha-hosted sites are down

Andria,

You're making it way to hard by doing things in the wrong order.

The ideal way is:

  1. get your site working with your current version of mojoPortal
  2. upgrade to the latest 3.5 .NET version of mojoPortal
  3. visit the /Setup/Default.aspx page
  4. now upgrade the latest .NET 4 version of mojoPortal you will get an error
  5. change your control panel settings to use .NET 4 to fix the error

another way it can work:

  1. get your site working with your current version of mojoPortal
  2. upload files for the latest version .NET 4 version of mojoPortal
  3. now you get an error so now you need to change the hosting control panel settings to 4.0 .NET
  4. next visit the /Setup/Default.aspx page

If you use the 3.5 .NET version of mojoPortal under .NET 4 you will get an error so you need to change to 3.5 aka 2.0 .NET in your control panel.

If you use the 4.0 .NET version of mojoPortal under .NET 2.0/3.5 you will get an error so you need to change to .NET 4 in your control panel.

You're just going back and forth on the above two configuration errors.

Hope it helps,

Joe

12/11/2010 9:28:14 AM
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Re: all my Mocha-hosted sites are down

Well no, because they set it back to 2.0 integrated for me, so I got my old version working again, and when I tried to do the upgrade, I used the 3.5 files, not the 4.0, which is why I'm so puzzled about the server 500 error. 

I won't be touching that 4.0 stuff again, until I have some understanding of why it's better than 3.5 and what actually makes it different; or, why you run a 3.5 thing under something that says "2.0", but you can run a 4.0 thing under something that actually says 4.0.  That makes absolutely no sense at all.

So, in the ideal way you outlined: 

1) ok, got that, or at least, I did;

2) even with the 3.5 files, running under 2.0, the upgrade doesn't work -- I upload all the 3.5 files, in the order and manner suggested, then edit the web.config and user.config and upload, then try to run the /Setup/Default.aspx -- it gets the 500 error.

Maybe I need a new download of 2.3.5.5; I got that one when the WebApps Gallery was freaking out and wouldn't do the install -- though I did actually get it working, twice, once as a new install and once as an upgrade -- but that was at the old host.  Really not sure why I'm having this problem at a host which is so much better in so many ways, but maybe my unzipped copy of 2.3.5.5 has somehow gone awry.

Andria

12/11/2010 10:13:39 AM
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Re: all my Mocha-hosted sites are down

If you get an error after upgrading to the mojoportal-2-3-5-5-mssql-net35-deploymentfiles.zip you should follow the steps in basic troubleshooting to find out the error then maybe someone can help you with the error. I would not blame the host for upgrade issues, the issues can be solved and are not caused by the host. In the end I think you will notice better performance at Arvixe. Possibly there were file transfer errors while uploading or you could have made a typo in web.config or user.config that would cause an error.

I agree is is confusing about the ASP.NET version thing, basically 3.5 is 2.0 with a few extra things bolted on so it is still listed as 2.0 in control panels even when it is really 3.5 because 3.5 is really a superset of .NET 2.0.

4.0 .NET is a completely new version of the .NET runtime.

12/11/2010 12:02:26 PM
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Re: all my Mocha-hosted sites are down

Glad you explained about the various version numbers of ASP.NET, because I was just about totally lost on that issue.

I don't really blame the host; the host seems pretty awesome compared to Mocha; heck, GoDaddy would probably seem awesome after Mocha. cheeky  Mostly I blame 1) me, for being so dang ASP-ignorant, and 2) the old "feces-occurs" phenomenon; I'm thinking upload error is a good possibility, or as I said, something happened to the extracted files here before they got uploaded, or who knows, maybe I used a 4.0 web.config when I should have used a 3.5. 

At the moment I'm in the process of going ahead and getting everything back onto mojo.crypticsites.net, exactly as it was.  It's not really such a horrible idea to re-create the site, if I'm going to be relocating it to a different domain; I need to go over each of the skins I've made anyway, to make sure they all still look good with the new version of mojo, and to add the various bits that have been added since I made them, which was circa version 2.3.4.3.  Of course page-creation is a snap in mojo (which is just one reason I why I love it so much!), so getting even that many pages added isn't that onerous a task.

Andria

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