Hi Jamie,

Can you get to the content instance from the Content Manager?

You can use a direct URL to get to the content editor. All you need is the module id which can be found in the source of the page. There will be a div surrounding that bit of content with a class of moduleXX where XX is the module ID. Next, go to any other page and edit an HTML content instance on that page. Now, replace the mid=X with mid=XX, again where XX is the module ID of the faulty content. You will also want to replace the pageid in the url with -1.

HTH,
Joe D.

Hi guys, thanks for the quick replies! Joe D., I'm going to keep your workaround in mind, that's a good one and we'll use it if necessary.

We don't have the problem on dev--it started happening on prod after a change was made this morning.

The build is 2.3.5.6 from 11/23.

No proxy servers involved.

System Log! Duh, I can't believe I missed that. Here is the error that's getting returned:

2010-12-02 13:20:53,700 ERROR mojoPortal.Web.FeedUI.FeedCache - There was a problem trying to read the feed for url http://www.escondido.org/blog1035rss.aspx.  Ignoring.
System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 216.231.240.5:80
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.GetResponse()
   at Argotic.Common.SyndicationEncodingUtility.CreateWebResponse(Uri source, ICredentials credentials, IWebProxy proxy)
   at Argotic.Common.SyndicationEncodingUtility.CreateSafeNavigator(Uri source, ICredentials credentials, IWebProxy proxy, Encoding encoding)
   at Argotic.Syndication.GenericSyndicationFeed.Create(Uri source, ICredentials credentials, IWebProxy proxy, SyndicationResourceLoadSettings settings)
   at mojoPortal.Web.FeedUI.FeedCache.GetRssFeedEntries(Int32 moduleId, Guid moduleGuid, Int32 entryCacheTimeout, Int32 maxDaysOld, Int32 maxEntriesPerFeed, Boolean enableSelectivePublishing)

Thanks for the compliment! It was all your hard work on the Artisteer skinning support that lets our site look as good as it does.

Hi Jamie,

That error looks like it can't retrieve a feed.  It could cause the page to hang (not load or load slow) while it waited for the request to timeout for the feed but that would happen when the cache was expired or empty and it was loading the content from the feeds after that it would get the data from the cache in the db, so editing the feeds caused it to clear the cache and reload the feed data.

The error sounds like it resolved the hostname for the feed but either the feed is down or it resolved it to an incorrect or unreachable ip address.

Is is persistent? Does the problem continue now?

You might ping the hostnames for the feed urls and see which feed is resolving to that ip address and remove it if it is down, but typically I would not expect that to be a continuous problem unless you have very short cache time configured in feed manager making it reload the feeds often.

Best,

Joe

One thing popped into my imagination as something that might really hang the feed manager is if you entered its own aggregate feed url as a feed. I would try removing feeds one at a time and see if you can isolate whether it is one particular feed url breaking the aggregator.

Best,

Joe