Feed Manager not displaying feeds

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10/27/2010 9:11:05 AM
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Feed Manager not displaying feeds

Hello, sorry if this has already been addressed, I tried doing a search and it was returning hundreds of pages that I don't have time to go through.

I have three feed manager modules on my home page (in tabs). 2 of them are supposed to be pulling from the blog and calendar modules' RSS feeds on my own site, but they are appearing blank. The third is pulling RSS content from an outside source, and it's working exactly as expected. This issue occurred after I moved the site to a new server, changed sub domains, and changed the URLs in the Feed manager module. I even tried deleting the module instances and setting up new instances. Does anyone have any idea why this would be happening?

Thanks!

11/4/2010 2:20:25 PM
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TRIAD/Next Level Interactive

Re: Feed Manager not displaying feeds

I'm having the same problem. It appears that the feed manager won't pull in feeds coming from the same domain. I know it's not the feed itself... if I set up a feed manager on one of my other mojoPortal sites (different domain) I have no problem pulling in the feed.

Does anyone know what the deal is?

11/9/2010 6:40:45 AM
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Total Posts 18439

Re: Feed Manager not displaying feeds

If the feed is accessible from your web browser but is not showing in the Feed Manager then the most likely problem is that the server is unable to resolve the DNS correctly for the feed even though your client machine is able to because the server uses different DNS servers than your client machine.

One way to work around it is to run the feed through feedburner and then use the feedburner feed url instead of the original feed url. Presumably the server will be able to resolve the DNS for feedburner feeds correctly.

In any case you may find clues in the mojoPortal log about feeds that fail to load.

Hope it helps,

Joe

3/25/2011 11:04:54 AM
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Total Posts 49
TRIAD/Next Level Interactive

Re: Feed Manager not displaying feeds

We've been experiencing this same problem for quite some time now. Our agency has dozens of separate client websites... each that uses a feed manager on the homepage to pull in the most recent posts from a blog module.

Depending on the server, sometimes the feed manager won't pull in:

A) Blog feeds from the same website

-or sometimes-

B) Blog feeds from other mojoPortal sites (even on different servers! even without subdomain URLs!)

What's the deal? RSS Feeds from non-mojo sites always seems to work regardless of the server.

We'd hate to resort to the "Feedburner" work-around for our mojo sites... as there are MANY of them and we can foresee things getting out of control quickly.

Is there something we're overlooking? Is there a way to get the "finicky" servers to resolve the DNS correctly?

Or better yet...

Will we see an upgrade to the Feed Manger in the future that will clear up these issues?

Any input would be MUCH appreciated... thanks!

--- TRIAD Communications

 

 

3/27/2011 8:19:01 AM
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Total Posts 18439

Re: Feed Manager not displaying feeds

DNS resolution happens before any mojoportal code can execute. So if your server is not resolving dns correctly there is nothing that mojoportal can do to solve it for you. You should check what DNS server is being used by the server or if needed add entries in the

c:\Windows\system32\drivers\etc\hosts file to resolve the host names to the ip address (you will have to run notepad as admin to be able to edit that file and note that the file has no file extension).

you could add entries there and they will be used in preference to any DNS server like:

xxx.xxx.xxx.xxx www.somedomin.com

 

where the xs represent the ip address it should resolve to

Hope it helps,

Joe

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