Forum unsubscription

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This is the place to report bugs and get support

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Please do not report problems with a custom build or custom code in this forum. If you are producing your own build from the source code and have problems or questions, ask in the developer forum.
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10/21/2010 2:46:45 PM
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Total Posts 10

Forum unsubscription

Hi all,

I noticed a problem with unsubscriptions from forums. Unfortunately, I don't have the time to attempt a patch right now, so I thought I'd at least point out the problem.

Reproduction steps:

1) Create a forum, and a post, and setup smtp

2) Subscribe to the _forum_ (not individual post)

3) Make a post, such that it sends you an email

4) Try to click on the link to unsubscribe from the _thread_ (not the forum)

5) You get this nasty: "Unsubscribe FAILED! An error occurred when attempting to stop notifications for a thread. Please contact the site administrator." 

Totally unexpected until I read the fine print -- that one is for FORUM unsubscription and one is for THREAD unsubscription.   It makes sense (to me, as a programmer) why this is happening -- I was subscribed to the forum and not the thread, so there was no thread subscription to remove.  But this will thoroughly confuse our users -- they'll think that there's some problem with the system, and won't correctly distinguish between the two links in the email.

It seems to me that if you try thread unsubscription when subscribed to the forum, there would be an exclusion entered into the database, or at least that a message would come up saying something like "You are not subscribed to this thread, but you are subscribed to this forum.  To unsubscribe from the forum, click here."  Also, if the user is not subscribed to a thread or forum, then a link to unsubscribe should not be sent.

My mojoportal is at revision 35779f73ecb5 (2010-09-08 11:02:46 -0400 (6 weeks ago)).  It would be a bit of a pain to upgrade right now.  I did glance through the incoming changesets to see if this might have been fixed already, but didn't see anything.

Cheers,

Erich

10/22/2010 8:18:59 AM
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Total Posts 18439

Re: Forum unsubscription

Hi Erich,

This is very good feedback and I agree with your analysis. I've added an item in my project tracker for this and may get to it soon depending on how much effort is needed to solve it. Probably we need to just make the email message only have appropriate unsubscribe links according to what the user is subscribed to (thread or forum or both).

Best,

Joe

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