Unable to manage users

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12/14/2009 4:57:58 AM
David Allen
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Unable to manage users

Hi,

When I try to manage users I receive the "We're sorry but a server error has occurred while trying to process your request.".
 

Checking the log I see this but not sure what to do to resolve the problem, any help would be appreciated?

ERROR mojoPortal.Web.Global - 170.194.32.58-en-GB - /Admin/ManageUsers.aspx?userid=9
System.FormatException: Invalid length for a Base-64 char array.
at System.Convert.FromBase64String(String s)
at mojoPortal.Web.mojoMembershipProvider.UnencodePassword(String pass, MembershipPasswordFormat passwordFormat)
at mojoPortal.Web.AdminUI.ManageUsers.PopulateControls()
at mojoPortal.Web.AdminUI.ManageUsers.Page_Load(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at mojoPortal.Web.mojoBasePage.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 

Thanks.

12/14/2009 6:12:51 AM
Joe Audette
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Re: Unable to manage users

Does this happen on all users or just 1 or some users?

Did you change the password format at any time recently? 

Did you change the machineKey in Web.config at any time?

12/14/2009 6:17:10 AM
David Allen
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Re: Unable to manage users

It happens on a number of users but not all.

I haven't changed the password format or touched web.config.  The only thing I have done recently is upgrade to the latest version.

12/14/2009 6:29:42 AM
Joe Audette
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Re: Unable to manage users

I can't think of anything in the upgrade to 2.3.3.0 that would cause this.

I would look in the mp_Users table and see what the password looks like on the affected users, is it plain text or empty or what? 

I would also try to find out how many users are affected, if it is a small number you could repair them through some manual steps.

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