Sys op: Server: Win 2003 - Client: Vista
Database: MS SQL 2005
mojoPortal: 2-3-1-0
Browsers: IE 8, Firefox 3.0.11, Google Chrome 2.0.172.30

Hi Joe,

we host 4 mojoPortal web sites (2 for development and 2 for production), each with its separate IIS and MSSQL database configuration.
All of them are set to use their own respective smtp mail account on our Exchange Server.

From one of the production sites, Admins don't receive anymore the e-mail notification when a new user register, despite in user.config we did not change the following:
<add key="NotifyAdminsOnNewUserRegistration" value="true" />

The only change to mail settings was related to the recent set-up of a webstore.
If you can remember, we had some localization issues for the order confirmation message which did not show the correct currency symbols.
To fix that you suggested to disable .NET Open Mail ( <add key="DisableDotNetOpenMail" value="true" /> ).

I've just realized that after that change we did not get any new user notifications form the site.
Is that a coincidence ?

Any suggestions to test and fix the issue ?

Regards.
Diego

Yes, I have set two different From fields for webstore sales and sitesettings.

For your info, I have successfully sent a newsletter which appears to be sent on sitesettings the same way the New User Notification used to.

Localization

Resource.it.resx apparently contains no strange characters:

<data name="NewUserAdminNotificationTask" xml:space="preserve">
<value>Lavoro di notifica UserAdmin</value>
</data>

Anyway, to be sure about localization issues I've temporarily renamed Resource.it.resx to let the site work with the default settings of Resource.resx.
Note that site default culture is "en-US" therefore notifications are sent with the original english template.

Here is the error log which I suppose is related with last user registration (made without Resource.it.resx)
There's 1 hour gap between system log and "MagageUsers > user activity > Created" timestamp, but it may be due to Time Zone Offset (GMT+1 vs. GMT/UTC).

2009-07-09 17:12:42,103 ERROR mojoPortal.Web.EmailMessageTask - System.ArgumentException: The specified string is not in the form required for a subject.
at System.Net.Mail.Message.set_Subject(String value)
at System.Net.Mail.MailMessage.set_Subject(String value)
at mojoPortal.Net.Email.SendEmailNormal(SmtpSettings smtpSettings, String from, String replyTo, String to, String cc, String bcc, String subject, String messageBody, Boolean html, String priority, String[] attachmentPaths, String[] attachmentNames)
at mojoPortal.Net.Email.SendEmailNormal(SmtpSettings smtpSettings, String from, String replyTo, String to, String cc, String bcc, String subject, String messageBody, Boolean html, String priority)
at mojoPortal.Net.Email.SendEmailNormal(SmtpSettings smtpSettings, String from, String to, String cc, String bcc, String subject, String messageBody, Boolean html, String priority)
at mojoPortal.Net.Email.SendEmail(SmtpSettings smtpSettings, String from, String to, String cc, String bcc, String subject, String messageBody, Boolean html, String priority)
at mojoPortal.Web.EmailMessageTask.RunTask()
2009-07-09 17:12:42,150 INFO mojoPortal.Web.EmailMessageTask - started EmailMessageTask task
2009-07-09 17:12:57,010 INFO mojoPortal.Web.WebTaskManager - started WebTaskManager task

What is strange is that all the 4 sites I host have the same localization (the resource and templates I sent you and you have dstributed) and the same setup (apart from mail accounts which are specific and the <add key="DisableDotNetOpenMail" value="true" /> of the troublesome one, but the other 3 work fine.

I hope the Error Log helps you to understand.

Ok, I made some more tests.

In the DEBUG mode, the system log below reports the two messges sent to the user (for confirmation) and to the Admins (for notification):

2009-07-09 18:00:59,261 DEBUG mojoPortal.Net.Email - In SendEmailNormal(www@effectiveweb.it, daniela.rimoldi@effective.it, , , EffectiveWeb - il portale web della comunità Effective, Grazie per la registrazione su EffectiveWeb - il portale web della comunità Effective!

La tua registrazione sarà confermata cliccando il collegamento di seguito che sblocca il tuo account.
Questa procedura impedisce che altri possano registrarsi usando il tuo indirizzo e-mail.

http://www.effectiveweb.it/ConfirmRegistration.aspx?ticket=fa8ab548-878f-4501-98fb-c36ee5913ef4, False, Normal)
2009-07-09 18:00:59,308 DEBUG mojoPortal.Business.WebHelpers.UserRegisteredHandlers.DoNothingUserRegisteredHandler - DoNothingUserRegisteredHandler called for new user daniela.rimoldi@effective.it
2009-07-09 18:00:59,323 DEBUG mojoPortal.Web.NotifyAdminUserRegisteredHandler - NotifyAdminUserRegisteredHandler called for new user daniela.rimoldi@effective.it
2009-07-09 18:01:00,214 INFO mojoPortal.Web.WebTaskManager - deserialized WebTaskManager task
2009-07-09 18:01:00,214 INFO mojoPortal.Web.WebTaskManager - Queued WebTaskManager on a new thread
2009-07-09 18:01:00,339 INFO mojoPortal.Web.EmailMessageTask - deserialized EmailMessageTask task
2009-07-09 18:01:00,339 INFO mojoPortal.Web.EmailMessageTask - Queued EmailMessageTask on a new thread
2009-07-09 18:01:00,464 DEBUG mojoPortal.Net.Email - In SendEmailNormal(www@effectiveweb.it, www@EffectiveWeb.it, , , New User Notification: daniela.rimoldi@effective.it http://www.effectiveweb.it, A new user has registered on your site EffectiveWeb - il portale web della comunità Effective http://www.effectiveweb.it

You can review or manage this user from the Members List on your site or by following this link:
http://www.effectiveweb.it/Admin/ManageUsers.aspx?userid=21

You are receiving this message because your site is configured to notify Administrators when a new user registers.
If you no longer wish to receive these notifications, you can disable it in your Web.config file by making the following setting false:
<add key="NotifyAdminsOnNewUserRegistration" value="false" />, False, Normal)
2009-07-09 18:01:00,464 ERROR mojoPortal.Web.EmailMessageTask - System.ArgumentException: The specified string is not in the form required for a subject.
at System.Net.Mail.Message.set_Subject(String value)
at System.Net.Mail.MailMessage.set_Subject(String value)
at mojoPortal.Net.Email.SendEmailNormal(SmtpSettings smtpSettings, String from, String replyTo, String to, String cc, String bcc, String
subject, String messageBody, Boolean html, String priority, String[] attachmentPaths, String[] attachmentNames)
at mojoPortal.Net.Email.SendEmailNormal(SmtpSettings smtpSettings, String from, String replyTo, String to, String cc, String bcc, String
subject, String messageBody, Boolean html, String priority)
at mojoPortal.Net.Email.SendEmailNormal(SmtpSettings smtpSettings, String from, String to, String cc, String bcc, String subject, String
messageBody, Boolean html, String priority)
at mojoPortal.Net.Email.SendEmail(SmtpSettings smtpSettings, String from, String to, String cc, String bcc, String subject, String messageBody,
Boolean html, String priority)
at mojoPortal.Web.EmailMessageTask.RunTask()
2009-07-09 18:01:00,479 INFO mojoPortal.Web.EmailMessageTask - started EmailMessageTask task

I have noticed that Site Name included in Subject has a vowel with an accent so I changed the sitename changing fomr (à) to (a') > Same error!

I have also temporarily changed the default template to exclude the sitename from the subject > same error.

The user who register receives its confirmation request message but the Admin does not receive the notification.

I could not find any syntax problem in In SendEmailNormal statement, do you ?

Ok,

by removing all text apart from parameters {0}{1} in subject {0}{1}{2} in message body, it works.

by resetting the original templates leaving out <add key="NotifyAdminsOnNewUserRegistration" value="false" /> in message body, it doesn't work.

I have also tested this:

subject : leaving just {0}{1}
message: original

It does not work.