I downloaded the latest version (2.4.0.9), and attempted to perform the update from 2.4.0.4.  There are no errors when completing the final setup, but the version number is not incrementing which leaves me wondering if the update succeeded as the setup page says it did.  Can anyone please provide a way to confirm that the update succeeded?

OS Windows 6.1.7601 SP1 | ASP .NET v4.0.30319 running in Full Trust | MSSQL

Probing system...
File system permissions ok.
MSSQL database connection ok.
database permissions are sufficient to alter schema.
database initial schema already exists.
database core schema is up to date.
2 site(s) found.
Configuring feature Html Content - 00:00:00.0625000
Configuring feature Site Statistics - 00:00:00.0937500
Configuring feature Child Page Site Map - 00:00:00.0937500
Configuring feature Custom Javascript - 00:00:00.0937500
Configuring feature Newsletter Sign Up Form - 00:00:00.1093750
Configuring feature Recent Content - 00:00:00.1250000
Configuring feature Sign In Module - 00:00:00.1406250
Configuring feature Site Search - 00:00:00.1406250
Configuring feature Bing Map - 00:00:00.1562500
Configuring feature Blog - 00:00:00.1718750
Configuring feature Comments - 00:00:00.2656250
Configuring feature Contact Form - 00:00:00.2812500
Configuring feature Event Calendar - 00:00:00.2968750
Configuring feature Feed Manager - 00:00:00.3125000
Configuring feature Flickr Gallery - 00:00:00.3437500
Configuring feature Image Gallery (Simple Folder Version) - 00:00:00.3593750
Configuring feature Forums - 00:00:00.3750000
Configuring feature Google Map - 00:00:00.4062500
Configuring feature Google Translate - 00:00:00.4218750
Configuring feature Html Fragment Include - 00:00:00.4218750
Configuring feature IFrame - 00:00:00.4375000
Configuring feature Image Gallery - 00:00:00.4531250
Configuring feature Audio Player - 00:00:00.4843750
Configuring feature Video Player - 00:00:00.4843750
Configuring feature List/Links - 00:00:00.5000000
Configuring feature Poll - 00:00:00.5156250
Configuring feature Shared Files - 00:00:00.5312500
Configuring feature Form Wizard Pro by Source Tree Solutions - 00:00:00.5468750
Configuring feature Survey - 00:00:00.5937500
Configuring feature Web Store - 00:00:00.6093750
Configuring feature Xml/Xsl - 00:00:00.6250000
Ensuring all features are installed in server admin sites... - 00:00:00.6250000
Setup is complete, click the link below to go to the home page.
Site Home Page

Database PlatformMSSQL
Version2.4.0.4
StatusYour installation is up to date.

I have performed upgrades multiple times in the past with no issues at all.  The steps are as follows:

1. Download 2.4.0.9 update package from mojoportal.com/download
2. Unzip package contents to Downloads folder
3. Create zip file of original/existing website directory (for backup purposes)
4. Copy contents of 2.4.0.9 unzipped folder, and paste into website directory selecting to merge and replace existing files
5. Navigate to <domain>.com/setup/default.aspx
6. Wait a few seconds for install to complete

That is exactly correct.  I opened the unzipped package, hit Ctrl+A on the keyboard, opened the website root directory folder, hit Ctrl+V on the keyboard, and then selected to 'Copy and Replace' for all files.  Then, after waiting for the copy and replace to complete, I navigated to the setup/default.aspx.

Is there any way that I can just send you a screen capture so that you can see what I'm seeing?  I have recorded everything after downloading the update files.

I have verified that the folder where all files are being pasted/replaced is the root folder for the web site.  There is no question what-so-ever that the files are being copied from the update package and pasted/replacing the files in the root web site directory.  I have even verified that the server Windows updates are all up to date, and have restarted the server and IIS twice.  Before reaching out to you, I also restored the backup copy of the web site, re-downloaded a new copy of the 2.4.0.9 update, and followed the update process exactly as outlined again just to be sure that it wasn't an issue with a file not copying correctly.

Our site is hosted on only one server which we lease from GoDaddy.  I am one of only two people (the other is the CEO) that has a login to this server, and the CEO wants nothing to do with logging in to this server.  There are no other sites hosted on this server at all, not even a development site.  I have been updating this same web site, following the same process for over 2 years without this kind of issue.  Outside of this job, I also maintain multiple other web sites with out any issues at all.

Is there a log file or anything else that I can review?  Is it possible to retrieve the download from another site, other than codeplex?  I really am looking for any option still available.  This update has been attempted at least a half dozen times now, and I even created a new admin user on the server to be absolutely sure that it wasn't a profile issue or anything else.  I mean it's a simple unzip, copy, paste, navigate kind of update (not exactly rocket science).

Was finally able to get site updated.  However, now contact us form is failing to load with the following error:

We're sorry but a server error has occurred while trying to process your request.

The error has been logged and will be reviewed by our staff as soon as possible. It is possible that the error was just a momentary hiccup and you may wish to use the back button and try again or go back to the home page.