Hello,

Our site has worked fine for as long as we've had it. (Although we've never been able to upload anything over 5mb without getting the server error mentioned below.)

However, for the past 3 days, as soon as I log in as the admin I get the error below. If I reload the page then it will work.

I also can't upload anything anymore without getting the error, no matter what the size of the file. We've made no changes anywhere, so I'm not sure why the problem arose all of the sudden.

"We're sorry but a server error has occurred while trying to process your request.

The error has been logged and will be reviewed by our staff as soon as possible. It is possible that the error was just a momentary hiccup and you may wish to use the back button and try again or go back to the home page."

Okay, I set the Web.config file to show the actual error, and I get the below for both login and uploads.

Security Exception

Description: The application attempted to perform an operation not allowed by the security policy.  To grant this application the required permission please contact your system administrator or change the application's trust level in the configuration file.

Exception Details: System.Security.SecurityException: Request for the permission of type 'System.Security.Permissions.EnvironmentPermission, mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' failed.

From what I've researched on the forums, it looks like we're running "Full Trust" since we also have a file on the server named Web.fulltrust.config

GoDaddy is telling me to make the web.config file "full trust" and then "recycle the app pool" ... whatever that means.

We already have a web.fulltrust.config file on the server.

I'm just not sure what she was telling me to do. She said in the web.config file it should look like this:

<location allowOverride="false">

    <system.web>

        <trust level="Full" originUrl="" />

    </system.web>

</location>

But the only instance of "trust level" in my current web.config file says medium and that whole section is commented out anyway

    <!-- for testing purposes only
        Some hosted environments enforce Medium trust
        this setting in the machine.config will override any setting made here
         <trust level="Medium" originUrl="" />
     For server side web requests to work we need the origin url like this:
     <trust level="Medium" originUrl=".*" />
        -->

When I go to Administration > System Information I'm not seeing any information on the trust level.

Administration Menu > System Information

System Information

mojoPortal Version 2.3.1.7 MSSQL
Server Time Zone Mountain Standard Time
Server Local Time 12/11/2014 1:29:33 PM
Current Time in Greenwich (aka GMT or UTC): 12/11/2014 8:29:33 PM
Server GMT Offset -7
Preferred GMT Offset Web.config Setting -6

Changing the "enableViewStateMac" line to true didn't do anything.

Below is the full page regarding the error, instead of just the top portion which I posted earlier.

Security Exception

Description: The application attempted to perform an operation not allowed by the security policy.  To grant this application the required permission please contact your system administrator or change the application's trust level in the configuration file.

Exception Details: System.Security.SecurityException: Request for the permission of type 'System.Security.Permissions.EnvironmentPermission, mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' failed.

Source Error:
 

The source code that generated this unhandled exception can only be shown when compiled in debug mode. To enable this, please follow one of the below steps, then request the URL:

1. Add a "Debug=true" directive at the top of the file that generated the error. Example:

  <%@ Page Language="C#" Debug="true" %>

or:

2) Add the following section to the configuration file of your application:

<configuration>
   <system.web>
       <compilation debug="true"/>
   </system.web>
</configuration>

Note that this second technique will cause all files within a given application to be compiled in debug mode. The first technique will cause only that particular file to be compiled in debug mode.

Important: Running applications in debug mode does incur a memory/performance overhead. You should make sure that an application has debugging disabled before deploying into production scenario.

Stack Trace:
 

[SecurityException: Request for the permission of type 'System.Security.Permissions.EnvironmentPermission, mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' failed.] System.Security.CodeAccessSecurityEngine.Check(Object demand, StackCrawlMark& stackMark, Boolean isPermSet) +0 System.Security.CodeAccessPermission.Demand() +58 System.IO.Path.GetTempPath() +54 Brettle.Web.NeatUpload.FilesystemUploadStorageProvider.GetDefaultTempDirectory() +326 Brettle.Web.NeatUpload.FilesystemUploadStorageProvider.GetTempDirectory(NameValueCollection attrs) +631 Brettle.Web.NeatUpload.FilesystemUploadStorageProvider.Initialize(String providerName, NameValueCollection attrs) +58 Brettle.Web.NeatUpload.UploadStorage.get_LastResortProvider() +180 Brettle.Web.NeatUpload.UploadStorage.get_Provider() +81 Brettle.Web.NeatUpload.UploadStorage.CreateUploadStorageConfig() +31 Brettle.Web.NeatUpload.FileControl.get_StorageConfig() +603 Brettle.Web.NeatUpload.MultiFile.Render(HtmlTextWriter writer) +2637 System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +27 System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +99 System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25 System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +134 System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +19 System.Web.UI.WebControls.WebControl.RenderContents(HtmlTextWriter writer) +10 System.Web.UI.WebControls.WebControl.Render(HtmlTextWriter writer) +32 System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +27 System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +99 System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25 System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +134 System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +19 System.Web.UI.WebControls.WebControl.RenderContents(HtmlTextWriter writer) +10 System.Web.UI.WebControls.WebControl.Render(HtmlTextWriter writer) +32 System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +27 System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +99 System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25 System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +134 System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +19 System.Web.UI.Control.Render(HtmlTextWriter writer) +10 System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +27 System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +99 System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25 System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +134 System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +19 System.Web.UI.Control.Render(HtmlTextWriter writer) +10 System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +27 System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +99 System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25 System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +134 System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +19 System.Web.UI.WebControls.WebControl.RenderContents(HtmlTextWriter writer) +10 System.Web.UI.WebControls.WebControl.Render(HtmlTextWriter writer) +32 System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +27 System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +99 System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25 System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +134 System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +19 System.Web.UI.HtmlControls.HtmlForm.RenderChildren(HtmlTextWriter writer) +163 System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer) +32 System.Web.UI.HtmlControls.HtmlForm.Render(HtmlTextWriter output) +51 System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +27 System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +99 System.Web.UI.HtmlControls.HtmlForm.RenderControl(HtmlTextWriter writer) +40 System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +134 System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +19 System.Web.UI.Control.Render(HtmlTextWriter writer) +10 System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +27 System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +99 System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25 System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +134 System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +19 System.Web.UI.Page.Render(HtmlTextWriter writer) +29 mojoPortal.Web.mojoBasePage.Render(HtmlTextWriter writer) +36 System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +27 System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +99 System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +6785 System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +242 System.Web.UI.Page.ProcessRequest() +80 System.Web.UI.Page.ProcessRequestWithNoAssert(HttpContext context) +21 System.Web.UI.Page.ProcessRequest(HttpContext context) +49 ASP.default_aspx.ProcessRequest(HttpContext context) +4 System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +181 System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +75

Is there any cost associated with upgrading the package itself, outside of hiring someone to assist?

This is the employee portal for a division of the Dallas County College District. I came on about two years ago as the web developer and mojoPortal was new to me.

I have not made any changes and/or upgrades to it during my time managing it, so I would assume we are running a "stock" version of it without any addon features.

How do I go about upgrading and is there a way to make a full backup of the site before doing so?

Let me check and see if GoDaddy has an option to create a full backup of the site.

Okay, it looks like this hosting package may be .net 3.5 although for some reason it says:

.NET Runtime Version    Pending Setup

To the right it says:

Your current hosting plan does not support version 4.0 of the .NET runtime. To enable version 4.0, upgrade your plan to Go Daddy Web Hosting™ through My Account.