Hi Joe

I have a question relating to the Browse Cart option in Site Membership Pro.

We have been operational with a  site for a few months happily using SMP to manage membership.  (We are currently using mojoPortal version 2.4.0.3 MSSQL and SMP 1.0.1.4  configured to use PayPal standard.)

We have noted a few Carts present in the Manage > Browse Carts option.

I am assuming that the carts are there because the transaction never returned from PayPal for one reason or another.  Is that a reasonable assumption?

Checking the carts  against the PayPal records it is clear that on some transactions (about 4%) the user never checked out through PayPal and they are just "abandoned carts".  However there are some (about 6% of all our transactions) where the transaction has gone through on PayPal but the sale has not registered on our site.  There are no errors showing in the system log at these times and the mp_PayPalLog table doesn't have a PDT success response  showing for these transactions.  All of our other transactions have gone through as we would expect.

Given the process flow between the mojoPortal webserver and PayPal, is this behaviour to be expected when using PayPal Standard?

Presumably if we reconfigured to  use PayPal Express, the nature of the process should minimise any issues of the completed transaction not being received by mojoPortal - is that correct?

Also  when browsing carts  through SMP, there isn't an option for deleting the cart.  Is there a reason for this or is it something possibly on the future feature list for the product?

Thanks for your help on this.

Best

Neil

Hi Joe

Thanks for the very quick clarification - we'll make the move to PayPal Express.

Its the end of a long Saturday here so have a beer on us. :-)

All the best

Neil