I have just purchased and installed Form Wizard Pro. It is the latest version (2.6.1.8) and I upgraded MojoPortal to match latest version (2.4.0.4 MSSQL). I am running ASP.NET Info v4.0.30319 Running in Full Trust (from the System Info page) on a Windows 2008 R2 server under IIS.

If I leave the Notification Template setting to Auto Generate, I get all three pieces of data in this order:
UserInfo (which is URL and IP address)
FormData
DetailLink (A form has been submitted, click link etc etc).

I created and saved a very simple template, as I just wanted to reorder the data:

#FormData

---------------------------------

#UserInfo

#DetailLink

However the email comes only with FormData and DetailLink. Where it should put the user info it instead puts the text "#UserInfo". I can forward email examples if you need. I already cleared out and copy/past from the Supported Tokens section as well as from the Help Section just to make sure I'm not typing the variables wrong.

Thanks for the help in advance.

Thank you for your response. However, my experience is slightly different. I just went and made sure the "auto generate" template was in use. Then I logged out and refreshed the contact us page. I had to enter the captcha, a good sign I am not logged in.

The email delivered is this (with the URL and IP address at the top as stated above, then the form data, and lastly the "form has been submitted/view submission click here)---

From Url: http://vsi.visualsolutionsinc.com/contact-us.aspx
From IP Address: 10.2.10.25

Name:
Test Name

Phone Type:
Work

Phone Number:
Test Number

Email Address:
test@test.com

Comments:
Testing auto generate template, while not logged in. Testing... testing... testing...

A form has been submitted, click the link below to view the submission:
http://vsi.visualsolutionsinc.com/FormWizard/ViewSubmission.aspx?mid=50&pageid=8&rid=20c5d270-674b-4651-a9ec-c857651850fc

-----------------------------------------------

To contrast, when I am logged in and using the same auto generate template, it is as you say and sends the username in addition to all of the above---

Received From Site User: Spencer
From Url: https://vsi.visualsolutionsinc.com/contact-us.aspx
From IP Address: 10.2.10.25

Name:
Test Name

Phone Type:
Home

Phone Number:
Test Number

Email Address:
test@test.com

Comments:
Testing form wizard pro for contact us page. Testing form wizard pro for contact us page. Testing form wizard pro for contact us page.Testing form wizard pro for contact us page.

A form has been submitted, click the link below to view the submission:
https://vsi.visualsolutionsinc.com/FormWizard/ViewSubmission.aspx?mid=50&pageid=8&rid=f2e202f1-f721-42df-945b-e40bd053da44

No, not a complaint. Sorry if that's how it came across. My issue is I'm trying to change the email template, trying to use a customized one and not getting the same results as the auto generated one. As the first post says, I get all 3 pieces of data if using the auto generate template. When I try to use a simple custom one, the UserInfo variable is not passed it just actually puts "#UserInfo" as text in the email. I do want the user info, but I'm not getting it.

Here's an example:

My template is this:

#FormData

---------------------------------

#UserInfo

#DetailLink

But what gets emailed is this:

Name:
Test Name

Phone Type:
Work

Phone Number:
Test Number

Email Address:
test@test.com

Comments:
Custom Form Template to rearrange three data pieces... Testing... Testing... Testing...

---------------------------------

#UserInfo

View Details (HTML Link to: https://vsi.visualsolutionsinc.com/FormWizard/ViewSubmission.aspx?mid=50&pageid=8&rid=17cdcfcb-96a1-4881-9eac-6391b1094b8d)

For the notification settings, the plain text setting is UNchecked. For the custom template, I filled out both the HTML and Plain Text tabs just to be safe. For the last test and example email, I was not logged in. But as you can see from the earlier post using your auto generate template option, being logged in or not logged in only changes whether the user name is sent; both ways are successfully sending the from URL and IP address (logged in or not).

So I'm trying to get the custom template to replicate that functionality - to send all three data pieces. What is happening though is that the #UserInfo token is not getting replaced when the form is submitted/emailed. Instead it's just sending the characters "#UserInfo". And it's the same result for logged in or not logged in - just triple checked it. No token replacement, just sends the text "#UserInfo".

I can forward you the email examples if that helps.