Event Calendar Pro – Prepopulate Customer Information from User Profile

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5/6/2014 12:18:55 PM
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Event Calendar Pro – Prepopulate Customer Information from User Profile

Hello Joe

We are setting up Event Calendar Pro to sell tickets to registered users of a site.  Events are set up to “require registration” and as part of the site’s additional functionality we have set up a custom registration profile that holds postal address and telephone details for users.

When a logged in user books one of these tickets for the first time, is there a way to pre populate the “Customer Information” on the booking form to use address and telephone details from the user’s profile?  (This is in addition to the first name, last name and email address that are currently copied in.)

I know something similar was asked in 2010 – I just wanted to check whether anything had changed.

Alternatively is there a way to suppress the requirement for address and phone on a ticket registration?

Thanks for your help on this.

Neil

5/8/2014 10:08:14 AM
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Re: Event Calendar Pro – Prepopulate Customer Information from User Profile

Hi Neil,

Nothing has changed at the current time. Currently if the user has any prior ticket orders then the fields are pre-populated from the most recent order.

I think the only reasonable way we could support this is by convention of custom user profile property names. That is we can't map arbitrary custom property names to those field but would could look for user profile properties with specific names and then if found use those to pre-populate in the absence of a prior order.

So I'm thinking the conventions should be:

CompanyName
Address1
Address2
City
State
Country
PostalCode
Phone

if user profile properties are found with those names we could use them. It might require updating existing properties in the database to match these conventions in some cases if other names have been used.

I'll log this request in our project tracker and see if we can get to it for the next update to Event Calendar Pro.

Best,

Joe

5/11/2014 10:59:44 AM
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Re: Event Calendar Pro – Prepopulate Customer Information from User Profile

Hi Joe

Thanks - it looks to me as if that will be an ideal solution.

If you're planning to make changes in that area, can I also vote for additional ticket/registration settings on the feature so that as an option, address and phone are not required on registration?  This will help with tickets sales where we require registration but do not need to capture address and phone information.

Thanks again.

Best regards

Neil

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