Can't Install MojoPortal 2.4

Post here for help with installing or upgrading mojoPortal pre-compiled release packages. When posting in this forum, please provide all relevant details. You may also want to review the installation or upgrading documentation.

If you have questions about using the source code or working with mojoPortal in Visual Studio, please post in the Developer forum.

Post here for help with installation of mojoPortal pre-compiled release packages

When posting in this forum, please try to provide as many relevant details as possible. Particularly the following:

  • What operating system were you running when the bug appeared?
  • What database platform is your site using?
  • What version of mojoPortal are you running?
  • What version of .NET do you use?
  • What steps are necessary to reproduce the issue? Compare expected results vs actual results.

You may also want to review the installation or upgrading documentation.

If you have questions about using the source code or working with mojoPortal in Visual Studio, please post in the Developer forum.

This thread is closed to new posts. You must sign in to post in the forums.
11/18/2013 3:06:03 PM
Gravatar
Total Posts 55

Can't Install MojoPortal 2.4

Hello, I tried to upgrade to MojoPortal 2.4 from 2.3.9.7 via FileZilla.

I accidentally uploaded everything at once. I later followed all the instructions from the Installation FAQ and such, but when I do the setup via Setup/Default.aspx, the system still says 2.3.9.7.

How can I ensure that my site is updated with 2.4.0.0?

 

 

11/18/2013 3:20:46 PM
Gravatar
Total Posts 18439

Re: Can't Install MojoPortal 2.4

does not sound like all the files got uploaded. Please upload again starting with the /Setup folder.

11/18/2013 3:34:48 PM
Gravatar
Total Posts 55

Re: Can't Install MojoPortal 2.4

I tried to do it again, but with Setup first and it still didn't work. 

I will try once more and let you know.

11/18/2013 8:42:36 PM
Gravatar
Total Posts 55

Re: Can't Install MojoPortal 2.4

It's still 2.3.9.7 even though I did everything correctly. I even backed up web.config and uploaded it again after doing the Setup -> ClientScript -> Data procedure.

I don't know what I did wrong. 

11/18/2013 9:39:55 PM
Gravatar
Total Posts 2254

Re: Can't Install MojoPortal 2.4

Hi,

Which db platform are you using? If it is MySQL, be sure to upload the Setup folder from the MySQL datalayer package to your site as well placing the DLLs in the bin directory.

You shouldn't use the same web.config from version to version. You should use the new web.config which comes with the release and copy your changes to it.

HTH,
Joe D.

11/19/2013 9:34:42 PM
Gravatar
Total Posts 55

Re: Can't Install MojoPortal 2.4

I am not using a db. I just upload files through FileZilla. I've done that for all the updates so far and been successful..

 

11/19/2013 11:05:18 PM
Gravatar
Total Posts 2254

Re: Can't Install MojoPortal 2.4

Well, mojoPortal must have a DB or it can't work. Which file do you download from the mojoPortal Codeplex site? What is it named?

Thanks,
Joe D.

11/20/2013 10:06:40 AM
Gravatar
Total Posts 18439

Re: Can't Install MojoPortal 2.4

Hi Tony,

It should say on the setup page which db platform is being used. either mssql, mysql, sqlce, pgsql, sqlite or firebird. As Joe D said mojoPortal does use a database, no way it can work without one.

From what you are saying it sounds like possibly you are not uploading to the site where you think you are uploading. 

also I keep unsubscribing you from forum email because email keeps bouncing back from your address.

Hope that helps,

Joe

11/21/2013 9:49:59 AM
Gravatar
Total Posts 55

Re: Can't Install MojoPortal 2.4

It's MySQL. 

11/21/2013 10:34:00 AM
Gravatar
Total Posts 18439

Re: Can't Install MojoPortal 2.4

so you need to download our mysql data layer package and upload the /Setup folder and dlls from that package go in the /bin folder.

11/24/2013 7:26:47 PM
Gravatar
Total Posts 55

Re: Can't Install MojoPortal 2.4

It's actually MSSQL on Net 4.0. Unfortunately, nothing is working. I followed instructions on MojoPortal, but the site is still registered as 2.3.9.7.

11/24/2013 8:03:34 PM
Gravatar
Total Posts 2254

Re: Can't Install MojoPortal 2.4

Hi Tony,

Have you browsed to /setup/default.aspx? If so, and nothing changes, you aren't uploading the files correctly.

Be sure you are uploading the files from within the wwwroot folder in the zip to the root of your website. A way to be sure you are doing this correctly is to extract the files from the zip to a location on your harddrive, add a file named test.html with something like <h1>test</h1> inside to the wwwroot folder and then upload all of the files to the root of your website. Finally, browse to http://www.yoursite.url/test.html, if you see TEST in great big text, you are uploading the files to correct location. If you get a 404, you're uploading to the wrong location.

Also, be sure you are using a good FTP software like FileZilla which shows you all of the files uploaded and the success or failure of each file.

HTH,
Joe D.

11/24/2013 8:26:26 PM
Gravatar
Total Posts 55

Re: Can't Install MojoPortal 2.4

I've done everything you asked, but never the test.html file. I've been using FileZilla to upload the files every time. This is the first where nothing worked. I don't know if it's because our site got hacked recently.

11/24/2013 9:07:12 PM
Gravatar
Total Posts 2254

Re: Can't Install MojoPortal 2.4

Did you try the test.html file?

11/24/2013 10:20:01 PM
Gravatar
Total Posts 55

Re: Can't Install MojoPortal 2.4

www.parentjobnet.org/test.html

Uploaded 2.4 files via FileZilla again and it's still 2.3.9.7.

Should I just use 2.3.9.8 instead of 2.4? Could that be the problem?

11/25/2013 8:42:16 AM
Gravatar
Total Posts 2254

Re: Can't Install MojoPortal 2.4

The url http://www.parentjobnet.org/test.html is returning a 404. Unless you already removed the test.html file, you are not uploading the files to the correct location.

mojoPortal upgrades include all previous schema changes so you do not need to use 2.3.9.8.

You can contact me at joe [at] i7media {dot}com if you don't mind sharing your ftp information and I will try to help.

Thanks,
Joe D.

11/25/2013 9:17:03 AM
Gravatar
Total Posts 55

Re: Can't Install MojoPortal 2.4

Thank you! I just sent you an email!

11/25/2013 9:39:42 AM
Gravatar
Total Posts 18439

Re: Can't Install MojoPortal 2.4

Tony, please update your account on this site with a working email address. Your hotmail address is bouncing with mailbox unavailable.

I keep un-subscribing you from the forum email because of these bounces.

11/25/2013 10:03:35 AM
Gravatar
Total Posts 55

Re: Can't Install MojoPortal 2.4

All my email addresses work though. I remember you sent an email to me through Gmail directly and it worked. I think it's because I'm logging in through Facebook. 

Can you delete this account?

11/25/2013 10:14:57 AM
Gravatar
Total Posts 18439

Re: Can't Install MojoPortal 2.4

do you have any other working email address besides your domain email and hotmail? 

the problem is not caused by logging in with facebook and we don't want to delete your account (remember that your purchase history is connected to your account so we don't want to lose that), we just want to update it with an email address that can receive mail from us.

I know your domain email works from gmail but for some reason it doesn't work from other places. If you don't have any other email address we can use I'll just keep unsubscribing you to reduce the bounced messages.

11/26/2013 9:31:27 AM
Gravatar
Total Posts 2254

Re: Can't Install MojoPortal 2.4

Hi all,

I worked this out with Tony via email. For some reason his hosting provider had duplicated the 'wwwroot' directory in his Hosting Space so he was uploading to what he thought was the correct location but it wasn't. His site is now running mojo 2.4.

Thanks,
Joe D.

You must sign in to post in the forums. This thread is closed to new posts.