Lost all the tabs...

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Post here for help with installation of mojoPortal pre-compiled release packages

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8/21/2013 7:03:21 AM

Barbara

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Lost all the tabs...

Hi Joe,

The website has lost all its TABS and shows them as a sitemap. I was hoping that the upgrade of mojoportal would sort this problem out. Can you give any pointers as to where I should look to solving the problem?

Thank you...

8/21/2013 9:26:48 AM

Barbara

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Re: Lost all the tabs...

The website is on Windows 7 o/s, using MS SQL with mojoportal verion 2.3.9.5 and ASP.NET 4.0.

I am using the j-queryui1 skin and all the main menu tabs are displayed as a sitemap. I have gone through all the available skins and all the older skins display the same way. The art41_xxxx skins display the main menu tabs correctly. Is there an easy way to correct this?

Thank you...

8/21/2013 9:37:22 AM

Jamie E

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Re: Lost all the tabs...

My guess is that something is interfering with your ability to load the jQuery library. If you turn on the "developer console" in your browser of choice, you will be able to see if there were errors during the loading of the page, and that should point you in the right direction.

As an example, in the Chrome browser you can hit F12, then bring up your site. Go through the JavaScript Errors and Warnings and see if there's an error to help you figure out what's wrong.

I hope that helps,

Jamie

8/21/2013 9:45:47 AM

Jamie E

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Re: Lost all the tabs...

I just thought of something else that can cause this, which we experienced a few months ago. In the layout.master of the skin, there is a key for Stylesheetcombiner that looks something like this:

<portal:StyleSheetCombiner ID="StyleSheetCombiner" runat="server" UseArtisteer3="true"
JQueryUIThemeName="smoothness" UseIconsForAdminLinks="false" UseTextLinksForFeatureSettings="false" />

If JQueryUIThemeName is set to "base", you'll need to change that to "smoothness" or another allowed value. For some reason, the JQueryUI team removed "base" as an allowed theme name, and if you use it then JQueryUI will not load.

I hope that helps,

Jamie

8/21/2013 10:04:28 AM

Joe Audette

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Re: Lost all the tabs...

Hi,

In addition to Jamie's good advice, make sure you apply needed changes to your skin as noted in Important Skin Changes

Also check the mojoportal log under Administration > System Log for any errors about the master page, if it fails to load the master page it will load a failsafe version and log the error to prevent crashing the site so it may not have the correct style if it is not using the correct master page.

Hope that helps,

Joe

8/21/2013 10:36:30 AM

Barbara

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Re: Lost all the tabs...

Thank you both.

Using the Web console in Firefox, I can see that it is not looking for the Clientscript folder in the website folder, but in the one above, the wwwroot folder. I can't think what caused this. Can I easily fix this?

I've checked the site skin layout and the culprit is the ScriptRelativeToRoot setting, making it wwwroot, not the website. I suppose when this is loaded to the hosting site, it will not occur.

8/22/2013 1:11:43 PM

Joe Audette

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Re: Lost all the tabs...

what script file are you talking about that isn't loading. The folder name doesn't tell me enough to help.

8/23/2013 8:44:33 AM

Barbara

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Re: Lost all the tabs...

I have eliminated the problem with the Clientscript folder and the tabs are still missing from the main menu. The ClientScript folder was just a red herring.

I still cannot see what is causing this problem. I have applied the fixes you pointed out in Important Skin Changes, but it has not made any difference.

8/23/2013 10:06:21 AM

Joe Audette

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Re: Lost all the tabs...

did you check the mojoportal log to see if it is logging any errors about the layout.master file?

8/23/2013 11:25:11 AM

Barbara

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Re: Lost all the tabs...

I am sorry for wasting your time. I THOUGHT I had done an upgrade of the site, but I am getting myself all confused. When I have properly upgraded the website, the tabs have returned. All is well.

Thank you for your time...

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