Files from shared files module sometimes gives blank screen

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11/29/2012 11:33:16 AM
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Files from shared files module sometimes gives blank screen

Hi

Some users clicking on pdf files in the shared files module just get an empty white window in their browser.  It's as if the browser doesn't know what to do with them because it's not actually downloading a file with an extension of .pdf.  Whats the reason for this?  - old browsers / incorrect browser config etc

thanks

danny

11/29/2012 11:43:16 AM
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Re: Files from shared files module sometimes gives blank screen

The download is specifying the mime type as application/pdf in the response headers so if the user has an application installed that can read .pdf files (such as Adobe Acrobat) it should work, the actual url does not need to be pdf, the file if downloaded by right click save as, does come down with a pdf extension (or even when just clicked it still is downloaded to the client machine as a .pdf file). It seems to be working correctly for me when I try it on our demo site. Make sure you are not changing the friendly name of the file to something other than .pdf since that is what the file name is changed back to upon download.

Hope that helps,

Joe

11/29/2012 12:26:04 PM
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Re: Files from shared files module sometimes gives blank screen

I'll do some further digging because it can work for one person but not another.  I'll try and get the client details of the failing one and post back here.

thanks

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