Counting of newsletter subscribers is wrong

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5/15/2012 4:13:18 AM
ksabers
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Counting of newsletter subscribers is wrong

 

Hello,

I've noticed that the number of subscribers shown in the /eletter/Admin.aspx page sometimes is not correct.

  1. In the /eletter/Admin.aspx page, I choose a newsletter and I check the count of the subscribers.
  2. I go to /Admin/ManageUsers.aspx and I delete a user from the system (my portal is set for deleting users permanently). Said user was a subscriber of that newsletter.
  3. I return to /eletter/Admin.aspx: the count of the subscribers is the same. I was expecting to find one less. (But when I click on the number and I display the actual list, the deleted subscriber does not appear anymore, and this is right).

Am I doing something wrong? I am using MP 2.3.8.1 MSSQL.

Thanks in advance,

Giorgio

5/15/2012 7:54:59 AM
Joe Audette
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Re: Counting of newsletter subscribers is wrong

Hi Giorgio,

In Site Settings there is a checkbox for "Really Delete Users?". If that is not checked then the user is only flagged as deleted in the database but not really deleted. If you check that box then it will really delete the user and any newsletter subscriptions. Keep in mind that a person can subscribe to newsletters without registering on the site so there is only a loose connection between newsletter subscribers and site users. You can also delete the subscription without deleting a user. The count is correct because the subscription was not deleted, so it isn't a bug.

Hope that helps,

Joe

5/16/2012 2:38:28 AM
ksabers
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Re: Counting of newsletter subscribers is wrong

Ciao Joe,

thank for your answer.

In my site the flag "Really Delete Users" is actually checked. Therefore I was expecting the subscription to be deleted as well, but it does not seem to happen.

Let me explain better:

  1. in Newsletter Administration, I see that a newsletter has 8 subscribers.
  2. l click on the 8 subscribers link and I see the list: they are 8.
  3. I delete a user permanently.
  4. I check again Newsletter Administration: it still says 8 subscribers (I was expecting 7).
  5. I click on the 8 subscribers link and I count the subscribers: they are 7.

So the portal has deleted the user, but it has not updated the subscribers count.

Let me know if I should provide more info.

Thank you,

Giorgio

5/16/2012 9:10:59 AM
Joe Audette
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Re: Counting of newsletter subscribers is wrong

Hi Giorgio,

Thanks for the clarification, I was able to reproduce the problem. This will be fixed in the source code repository later today and fixed in the next release of mojoPortal.

Best,

Joe

5/16/2012 10:16:15 AM
ksabers
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Re: Counting of newsletter subscribers is wrong

Thank you Joe, you are always extremely fast and precise. Much appreciated!

Giorgio

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