Payment Email Confirmation

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6/12/2011 3:01:44 PM
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Payment Email Confirmation

Using PayPal Standard and a Downloadable product, how do I configure a purchase email confirmation inside mojoPortal. PayPal sends an email but mojoPortal does not.

I want to be able to configure mojoPortal so that if the the user does not click "Return to MySite.com" in PayPal, that an email is sent and the user then knows where to go to download the product.

6/13/2011 6:37:34 AM
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Re: Payment Email Confirmation

You need to configure IPN (Instant Payment Notification) in your PayPal account as described in the article Using PayPal Standard. IPN is a server to server post that PayPal makes to your site so it doesn't depend on the user coming back to the site. PDT (Payment Data Transfer) is the notification that occurs if the user does come back to the site but IPN happens in all cases if configured. And whichever notification indicates that payment has cleared will trigger the confirmation email.

You can try it out in our store, if you buy a product or buy me a beer, you will get an email confirmation once payment is received even without clicking the link to come back to the site ;-D

Hope that helps,

Joe

 

6/13/2011 7:10:52 PM
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Re: Payment Email Confirmation

I checked that IPN is configured properly in PayPal. I checked the IPN history in PayPal and, in fact, there was an IPN transaction on the date of my PayPal test transaction.

Since I made the purchase and the email that I used was my email, I still did not receive a confirmation email. I checked the junk box and it was not there either.

What steps do I take to track down why the email confirmation was not sent?

6/14/2011 2:45:48 PM
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Re: Payment Email Confirmation

Hi,

Things I would check.

Look under Store Manager > Order History, view the order detail and the PayPal log will show if it received any IPN notifications. If you see IPN notifications in the log then it probably really is just an email problem but if not then you probably don't have IPN configured correctly.

For email problems, I would first make sure you get it working in other features like the contact form. See Email Configuration.

Also make sure you have configured the from address in Store Settings. You might laos look in the mojoPortal l under Administration > System Log to see if there are any email related errors being logged.

Hope that helps,

Joe

 

6/14/2011 6:42:55 PM
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Re: Payment Email Confirmation

I suspect that the problem was because in my Store Settings I had a Bcc with an email address that was outside of my SMTP domain.

I removed the Bcc and it now works, thank you.

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