IE9 crashing with mojoportal

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10/25/2011 9:56:43 AM
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Total Posts 24

Re: IE9 crashing with mojoportal

I am having the same problem

Version 2.3.6.7 MSSQL
Operating System Microsoft Windows NT 6.0.6002 Service Pack 2
ASP.NET Info v4.0.30319 Running in Full Trust

using Artisteer 3 skins.

IE8 and IE9 seems to have the problem where the website will crash and recover the tab. 

It is flaky though where sometimes it seems to work fine

Works fine in Chrome...

 

 

 

11/24/2011 12:17:36 PM
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Total Posts 38

Re: IE9 crashing with mojoportal

I bought Artisteer 3 and have invested heavily in time to get a major site developed on mojoPortal.  Just about ready to launch, it it is overall a fantastic success, with one drawback:  Internet Explorer crashes.  After reading through the previous posts, which suggest that Artisteer 3 skins tend to crash IE 8/9, I feel like I've been led up the garden path.  The problem does not sound very clear, and hence the fix sounds daunting, especially given that the whole reason we use Artisteer is so that we can avoid extensive css work.   I'm slow at writing CSS layouts, but I've never written anything that crashes IE.  

Is there a summary or sticky post about approaches to fixing this issue?

11/25/2011 6:45:20 AM
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Total Posts 18439

Re: IE9 crashing with mojoportal

If I could reproduce the problem I'm fairly sure I could figure out the cause by process of elimination and chopping things out until it goes away then putting things back until it happens again. But I have never been able to reproduce the problem on any of my machines therefore I have never been able to come to a conclusion about the cause. Even those who have experienced the problem report that it only happens sometimes on some machines. 

From my point of view it is not conclusive that the problem is caused by CSS though that might be the cause, it seems just as possible that it is caused by javascript.

It can also possibly have other contributing factors such as browser plugins and toolbars and anti-virus software. I would see first if you find the same problem using other machines. While it is a frustrating problem, if you find it doesn't really happen on most machines then at least it is less severe of a concern.

Does it happen just browsing the site or are there other relevant steps such as using the wysiwyg editor? I have experienced some occasional browser errors or bad performance in the editors when SCAYT (Spell Check as you type) is enabled which it is by default. If that were identified as the problem you could disable it by configuration.

If I had a machine that would produce problem repeatedly the steps I would try to solve it are as mentioned above chopping things out.

My first suspect would be the script that Artisteer includes because I know they do some funky things for layout with IE where they re-write much of the page html from javascript using table layout. So the first thing I would chop out is the script from layout.master:

<portal:SkinFolderScript ID="sfs1" runat="server" ScriptFileName="script.js"  />

If removing that solves it and the site still renders correctly I'd just leave that out.

You might also try removing any IE compatibility meta elements such as this:

<meta http-equiv="X-UA-Compatible" content="IE=EmulateIE8" />

if it exists and see if that is a factor. Or if you don't have that try adding it.

If the problem persists after that I would try commenting things out in the CSS until it goes away. I'd start with the things other users have mentioned such as background repeat. I would probably also do some googling for "css crashes IE8" and that may inform my strategy in terms of ideas of what I should try commenting out in the CSS.

Is your site at a public url where I or others could try it with IE 8/9?

I wish I could be more help and I totally get your frustration but I don't think anyone has led you down a bad path. If valid CSS can crash IE it is clearly a bug in IE, the only sense that it can be considered a bug in Artisteer or the exported design is in the sense that they have not avoided the browser bug. The only path I want to lead you down is the path of success but I cannot promise that everything will always be perfect because the world is not perfect and technology is not perfect and I am not perfect.

Hope that helps,

Joe

11/26/2011 5:12:37 AM
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Total Posts 8

Re: IE9 crashing with mojoportal

Dear Joe,

I truly appreciate your effort  towards making mojoportal to be such a fantastic tool; I also like and use Artisteer with great enthusiasm. The combination of these softwares  does help me a lot in my daily work, it does decrease the amount of work necessary to develop websites tremendously.

The fact that there are occasional technical problems caused by the complexity of the technical environment and website/software development does not take away anything from these results.

Thank you for your great work!


Klara

11/28/2011 8:47:12 AM
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Total Posts 38

Re: IE9 crashing with mojoportal

Joe,

Thanks for your extensive reply.  

I worked my way through your suggestions and stopped when I got to css line:

   background-image: url('whatever.gif');

In short, it's an IE bug related to jquery.  (see http://bugs.jquery.com/ticket/9028).

You may can still see the site in question crashing here: http://www.exscotlandyarddetectives.org ...for an hour or so after this post (after home page loads, click any other menu item and watch IE8  freak).

 I've removed  the background-image instruction from the body selector and that resolves the issue of IE crashing.   

I hope my experience may aid other victims.

Thanks again for your support.

Regards,

 

Ken

 

11/28/2011 9:09:28 AM
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Total Posts 18439

Re: IE9 crashing with mojoportal

Hi Ken,

Since jquery is reporting that as a fixed bug, you could try changing to a newer version of jquery or an older one since it says it doesn't happen in version 1.6.1 but did happen in 1.6.2 which is what you are using.

You can change the version in Web.config:

<add key="GoogleCDNjQueryVersion" value="1.6.2"/>

you could try version 1.6.1 or you could try newer versions like 1.6.3, the latest version is 1.7.1, but I have not yet tested to make sure all of our jquery functions work correctly in the new version so it is always possible some of the plugins may break when changing to new versions.

Best,

Joe

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