Hi Joe,
Have you set the KeepAlive keys in the user.config?
<add key="UseAppKeepAlive" value="true" />
<add key="AppKeepAliveUrl" value="http://kipptulsa.org" />
After setting these in the user.config, you will need to open and then save the web.config to refresh the application so it picks up the changes in the user.config.
HTH,
Joe D.