Unable to install

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Post here for help with installation of mojoPortal pre-compiled release packages

When posting in this forum, please try to provide as many relevant details as possible. Particularly the following:

  • What operating system were you running when the bug appeared?
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  • What version of mojoPortal are you running?
  • What version of .NET do you use?
  • What steps are necessary to reproduce the issue? Compare expected results vs actual results.

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2/19/2009 3:50:42 AM
David Allen
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Unable to install

Hello,

 

I am looking for some help with installation.  I have followed the installation guide but when connecting to the setup/default.aspx page I receive this error.

We're sorry but a server error has occurred while trying to process your request. The error has been logged and will be reviewed by our staff as soon as possible. It is possible that the error was just a momentary hiccup and you may wish to use the back button and try again or go back to the home page.

I am using a MySQL DB and have copied across all the DLL files as well as configuring user.config and web.config as described in the guide.  Any help resolving this would be appreciated.

Thanks,

2/19/2009 4:36:10 AM
Joe Audette
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Re: Unable to install

Hi David,

You can find the error by looking in the log file /Data/currentlog.config

The newest errors will be at the bottom of the file. Its normal to log some errors when the db has not yet been populated so focus on the newest errors at the bottom. 

Hope it helps,

Joe

2/19/2009 4:42:05 AM
David Allen
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Re: Unable to install

Hi,

Thanks for the reply.

I managed to find the problem, badly uploaded file, but I am now getting a different error.

Probing system...
File system permissions ok.

The system cannot connect to the MySQL database. Please check your connection string.


MySql.Data.MySqlClient.MySqlException: Access denied for user 'web235-scdpm'@'localhost' (using password: YES) at MySql.Data.MySqlClient.MySqlStream.OpenPacket() at MySql.Data.MySqlClient.NativeDriver.Authenticate411() at MySql.Data.MySqlClient.NativeDriver.Authenticate() at MySql.Data.MySqlClient.NativeDriver.Open() at MySql.Data.MySqlClient.MySqlPool.GetPooledConnection() at MySql.Data.MySqlClient.MySqlPool.TryToGetDriver() at MySql.Data.MySqlClient.MySqlPool.GetConnection() at MySql.Data.MySqlClient.MySqlConnection.Open() at mojoPortal.Data.DBPortal.DatabaseHelperGetConnectionError(String overrideConnectionInfo)

I have confirmed and double confirmed the connection string details, they are correct and the user has full access to the DB. 

Any further assistance would be appreciated.

Thanks, David.

2/19/2009 4:49:48 AM
Joe Audette
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Re: Unable to install

Hi David,

Well, no matter how may times you checked, my experience is that error never lies. In fact it appears to be connecting but getting refused. With MySql the permissions are very specific and limit not only the user but what host he can connect from. In this case the user does not seem to have permission to connect from localhost. You can either grant 'web235-scdpm'@'localhost' permissions or 'web235-scdpm'@'any' usually makes it possible to connect from any host.

Hope it helps,

Joe

2/19/2009 5:13:19 AM
David Allen
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Re: Unable to install

Thanks.

Got it working, created a new account for MySQL and it installed fine.  Strange as the new account had the same permissions as the original.  Thanks for the support on these minor issues that weren't anything to do with Mojo.

I'll be buying you a beer :-)

David

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