registration email recognized as SPAM

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1/24/2009 9:16:01 AM
eLBati
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registration email recognized as SPAM

Hi,

when mojoPortal sends confirmation link to new users, users often don't receive confirmation email beacause it is recognized as SPAM and not delivered to INBOX. Did anybody else get into this issue?

Thanks,

LB

1/24/2009 9:24:09 AM
Joe Audette
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Re: registration email recognized as SPAM

Hi,

Lots of spam filters will flag email messages that appear to be spoofed. They do a reverse dns lookup of the mail server and verify if it is the mail server for the sending address. You should make sure the "Site From Email Address" in site settings is the same email account you are using to relay messages (the same account in your smtp settings in Web.config). For example if you are using your Yahoo account to relay messages make sure you have the yahoo account email specificed as the from address as well.

Hope it helps,

Joe

1/24/2009 9:55:45 AM
eLBati
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Re: registration email recognized as SPAM

Oops they were different. Many thanks

1/24/2009 10:17:41 AM
eLBati
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Re: registration email recognized as SPAM

Uhm still getting confirmation email in SPAM. I am using a "noreply@[mydomain]" address and it is correctly set in

<system.net>
<mailSettings>
<smtp from="noreply@[mydomain]">
<network host="localhost" port="25" password="" userName="noreply@[mydomain]" />
</smtp>
</mailSettings>
</system.net>

as in Site Email From Address

1/24/2009 10:22:26 AM
Joe Audette
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Re: registration email recognized as SPAM

If the mail is not coming from the same ip address where the mx record for the domain points it can still be flagged.

Also once it has been flagged as spam the first time some spam blockers may just keep flagging it unless you remove it from the black list. It all depends on the specific spam blocking going on. Its also possible your domain is on some spam black list and you may need to pursue finding out why/how it got on there and how to get it off the list.

Hope it helps,

Joe

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