Newsletter does not works

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11/19/2008 9:36:05 AM
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Newsletter does not works

I configured the web.config as you tell in the documentation adding the mail account info and i tried to make a newsletter I tried also to send a preview to my address the task queu came out and when i refresh it is empty but the mail never arrive. Did I Have to do something else? What could be? Thanks
 

11/19/2008 12:24:37 PM
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Re: Newsletter does not works

I added a some advice about troubleshooting email problems on this page:

http://www.mojoportal.com/emailconfiguration.aspx

Hope it helps,

Joe

11/21/2008 3:22:46 AM
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Re: Newsletter does not works

I did as you wrote, I create a form I configured the mail I sent a message Mojo says that everything is ok but the mail does not arrive. I checked the smtp sending mail from webmail and seems to work fine. I have no Idea...???

11/21/2008 5:08:26 AM
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Re: Newsletter does not works

Hi Danillo,

Thanks very much for the beer!

You have not told me much about your installation. Is it on a development machine, a hosted server, a server under your direct control?

Running in Medium Trust?

What kind of smtp service are you using?

There are a lot of things that can be the problem.

On a dev machine, its possible (likely in fact) that the ISP is blocking smtp traffic on port 25.

Its possible the smtp server is locked down and will only allow certain ip addresses to relay, maybe the web server ip is not allowed.

Its possible the messages is being sent but blocked by spam filters. Some spam filters do a reverse dns lookup on the ip that sent the mail and it it doesn't match the ip of the mail server it rejects it.

Its possible there is a firewall blocking the sending of mail.

Its possible your host has additional restrictions on smtp so it may have to go throguh their own server.

Hope it helps,

Joe

11/21/2008 5:13:39 AM
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Total Posts 32

Re: Newsletter does not works

The mojo is already online in a Webhostforasp hosting and thank to you now I have more things to check with them.
Seems you think as me that the problem is in the smtp. I'll let you know.

Thanks

11/24/2008 9:04:23 AM
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Re: Newsletter does not works

It was a problem with the smtp authentication now everything seems to work fine. Thank You Mojo is great

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