Hi Joe;

I'm getting the System Log error "504 Unrecognized authentication type" when I try to Send a Newsletter. I don't think it's a Newsletter problem, I think I've buggered up my SMTP settings, somehow. I've used the web.config setting values in other c# code and it was able to send email without problem. (UseDefaultCredentials appears to a property in System.Net.Mail.SmtpClient that is required for Google email; but, I don't see it available in web.config.)

System Log error:

2008-01-19 10:53:56,045 [5572] ERROR mojoPortal.Business.LetterSendTask [(null)] - 504 Unrecognized authentication type

Key parts of web.config:

<add key="SMTPServer" value="smtp.gmail.com" />
<add key="SMTPRequiresAuthentication" value="true" />
<add key="SMTPUseSsl" value="true" />
<add key="SMTPPort" value="587" />
<add key="SMTPUser" value="MooreWorksService@gMail.Com" />
<add key="SMTPPassword" value="foo" />
<add key="SMTPTimeoutInMilliseconds" value="15000" />
<add key="DefaultEmailFrom" value="DaleEMoore@gMail.Com" />
<add key="WebMaster" value="DaleEMoore@gMail.Com" />

and further down for PasswordRecovery must be in web.config and will be overwritten on next upgrade of MP:

<system.net>
<mailSettings>
<smtp from="DaleEMoore@gMail.Com">
<network
host="smtp.gmail.com"
port="587"
password="foo"
userName="MooreWorksService@gMail.Com"
defaultCredentials="false"
/>
</smtp>
</mailSettings>
</system.net>

Any help you can provide is very much appreciated,
Dale E. Moore
 

The Contact form tells me "Thank You! Your message has been sent." But no message is ever received at the destination. I wrote a little code to run on the same server and see if I could figure out why the message was never received... Perhaps the server didn't send it. But my code sends the email...

Code to send test email:

System.Net.Mail.MailMessage message = new System.Net.Mail.MailMessage();
message.To.Add(ToTextBox1.Text);
message.Subject = SubjectTextBox1.Text;
message.From = new System.Net.Mail.MailAddress(FromTextBox1.Text);
message.Body = "test";
message.IsBodyHtml = IsHTMLCheckBox1.Checked ? true : false;

System.Net.Mail.SmtpClient smtp = new System.Net.Mail.SmtpClient(HostTextBox1.Text, Convert.ToInt32(PortTextBox1.Text));
System.Net.NetworkCredential SMTPUserInfo = new System.Net.NetworkCredential(UserNameTextBox1.Text, PasswordTextBox1.Text);
smtp.UseDefaultCredentials = UseDefaultCredentialsCheckBox1.Checked ? true : false;
smtp.EnableSsl = EnableSSLCheckBox1.Checked ? true : false;
smtp.Credentials = SMTPUserInfo;
s1 = message.Body;
try
{
smtp.Send(message);
StatusTextBox1.Text = "OK";
}
catch (Exception ex)
{
StatusTextBox1.Text = ex.ToString();
}
message.Dispose(); // Free up the attachment once sent.

Form parameters:

Host: mail.mooreworks.net
Port: 25
Username: mworks@mooreworks.net
Use Default Credentials: True
Enable SSL: False
From: DaleEMoore@gMail.Com
To: DaleEMoore@gMail.Com
Subject: c2 smtpTest1
Is HTML: False
 

I cleared the System Log before running the Contact form and afterwards there are no entries in the system log and the Contact form says "Thank You! Your message has been sent."

I'm hoping that you (careful reader) will have some insight into this oddity; none of my searches have brought me any insight. I'm trying to turn on web.config system.diagnostics on my production machine as I mentioned in a previous post which works on my development machine. But I am unable to get any logging, or even create the log file.

I moved the <system.diagnostics> section to before <configSections> and got the normal error, so I know I'm fiddling with the correct web.config file. I've created the c:\System.Net.trace.log and granted everyone full access, but; no logging entries ever appear.

Any suggestions you have are very much appreciated,
Dale E. Moore

Thanks everyone (Joe:):

I was never successfull with Google's smtp.gmail.com:( But a different email server is working fine for me now. I was surprised to discover that the Contact Form, Feature Instance Settings, e-mail address MUST be correct also or authentication fails.

Metta,
Dale E. Moore

Sorry, forgot to include the error message from the log.

Error message from the log: 2008-12-19 09:01:10,697 ERROR mojoPortal.Web.ContactUI.ContactForm - 504 Unrecognized authentication type

Still nibbling on this issue...

Quick question: where does the app get the administrator's email address, to use for the contact form? Thanks!

OK, here's what I've found so far: The "to" parameter seems to be empty when it's passed to SendEmail in Email.cs. When I hardcode the "to" variable to my email within the SendEmail method, the email is sent correctly. The app loops through the list of users with the admin role and then send an email to each of these users. I have checked the data and it seems to be OK. I can't really debug it because I don't have VS 2008 installed. I have VS 2005, but don't have all the necessary componeents. I'm running the site off of mojoportal-2-2-8-0-mssqlreleasefiles.zip.

Anyway, the hard part is fixing the cause of the problem.

Thanks.

I reinstalled today's release on a new VM. Here's the new message:

2008-12-20 14:32:04,250 ERROR mojoPortal.Web.ContactUI.ContactForm - DotNetOpenMail.MailException: no valid email address provided for To
at mojoPortal.Net.Email.SendEmail(SmtpSettings smtpSettings, String from, String to, String cc, String bcc, String subject, String messageBody, Boolean html, String priority) in C:\projects\MojoPortal\mojoPortal.Net\Email.cs:line 141
at mojoPortal.Web.ContactUI.ContactForm.btnSend_Click(Object sender, EventArgs e)
 

I'm starting to think that I might have missed a step in the installation process. I have set my email in the web.config ("smtp from" key) user profile and in Site Settings. I will let you know if I find anything else. I appreciate your support.

I found out that I had two issues. I came with with kludgy workarounds for now.

1. Empty "to" value when using the contact form

Cause:settingvalue in the mp_ModuleSettings table was empty.
Workaround: run the following SQL statement manually, note the id is probably specific to my installation
  update mp_ModuleSettings set settingvalue = 'me@domain.com' where id = 4 --the matching settingName should be 'ContactFormEmailSetting'

2. 504 error

cause: Gmail just doesn't seem to like DotNetOpenMail.
Workaround: replace SendEmail with SendEmailNormal

So far, the 2 workarounds above seem to be working. Fingers crossed. :p