Desktop Configuration

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4/11/2013 9:22:52 AM
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Desktop Configuration

I just installed Mojo and am just displaying the default data right now

I have a laptop that is getting the below errors when displaying the home page and GIF images do not display

This is an XP pro computer and Java 7 Update 17 is installed

Does anyone know of any applications need to be installed or specific browser configurations needed to display Mojo sites properly

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; InfoPath.2; .NET CLR 3.0.04506.30)
Timestamp: Thu, 11 Apr 2013 14:12:59 UTC


Message: 'jQuery' is undefined
Line: 6
Char: 1
Code: 0
URI: http://10.51.108.41/Mojo/ClientScript/jqmojo/jquery-migrate1-0-0.js


Message: 'jQuery' is undefined
Line: 6
Char: 1
Code: 0
URI: http://10.51.108.41/Mojo/Data/Sites/1/skins/art41-businessblue/script.js


Message: 'jQuery' is undefined
Line: 5
Char: 1
Code: 0
URI: http://10.51.108.41/Mojo/Data/Sites/1/skins/art41-businessblue/script.responsive.js


Message: Object expected
Line: 235
Char: 3
Code: 0
URI: http://10.51.108.41/mojo/


Message: Object expected
Line: 256
Char: 2
Code: 0
URI: http://10.51.108.41/mojo/

4/11/2013 9:46:19 AM
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Re: Desktop Configuration

OK I identified it is definitely browser related

Running Internet Explorer 8(8.0.6001.18702) does not display properly, some computers even do not display the entire page

Tried Compatibility mode and on computers with no errors text displays down the center of the page in about a 100px column

Firefox most recent version works 20.0

4/11/2013 9:56:33 AM
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Re: Desktop Configuration

If your machine is not always connected to the internet see self hosting the jquery files, the errors could happen if it is failing to load the scripts from the google cdn.

4/11/2013 11:12:21 AM
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Re: Desktop Configuration

Joe,

I have one computer that does not get outside internet and one that does

This happens on both computers in IE but works fine in Firefox

I followed the instructions in self hosting the jquery files

The symptoms remain the same

Any further suggestions?

 

4/11/2013 11:21:35 AM
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Re: Desktop Configuration

xp is not something I would use for a web server or even development these days. Only other suggestion is make sure you have the latest versions of .NET framework and all updates installed.

use browser tools to make sure that the javascript is loading, ie look at the network tab in browser tools for any scripts that may be failing to load.

4/11/2013 11:51:57 AM
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Re: Desktop Configuration

Just to expand on what Joe said, all support for Windows XP SP3 will be ending in April of next year. This means there will be no security patches released for it after that time.

Jamie

4/11/2013 12:06:42 PM
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Re: Desktop Configuration

Thanks for the input but I don't think you understood the issue

I was quite aware of the end of life of XP

Likely we will be upgrading all of the computers to Windows 7 or 8 in that time frame

Currently we have half XP and half Windows 7

Mojo is installed on an IIS 6 server

The XP computers I was referring to are the computers that are trying to view the website

I am not sure if you were referring to the Xp server issue when you said:

"use browser tools to make sure that the javascript is loading, ie look at the network tab in browser tools for any scripts that may be failing to load."

Any suggestions would be greatly appreciated

 

 

4/11/2013 12:17:07 PM
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Re: Desktop Configuration

ok, I misunderstood and thought you were talking about an xp pro dev machine where you were running the site locally on your desktop.

the errors you posted are javascript errors happening in the web browser not server side errors.

on any machine or browser where a problem is happening do further diagnosis of the javascript errors, ie they might be failing to load some scripts, you can determine this using the network tab in web browser dev tools

definitely if some of the client machines don't have internet access you would need to host the jquery files locally on your web server or they will fail to load and this will result in script errors.

You said you did this but you need to verify you did it correctly by making sure the scripts are actually loading, again browser dev tools, network tab will tell you about any resources that are failing to load

4/11/2013 12:27:55 PM
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Re: Desktop Configuration

Thanks Joe.

I am not sure I am understanding where to check this though

In IE8 i don't see a network Tab in either Developer tools or Internet Options

From my google searches it appears that is IE9 and not IE8

Is that correct or am I missing something?

 

4/11/2013 12:38:32 PM
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Re: Desktop Configuration

I found a tool called Fiddler which appears to me to do what you suggest

Looks to me everything is loading:

Here is a screenshot of what I see

http://malafrontehosting.com/files/fiddler%20Mojo.png

 

4/11/2013 12:39:32 PM
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Re: Desktop Configuration

I guess IE 8 doesn't have it. Really it should not be browser specific so you could use chrome or firefox on the same machine to see if they fail to load any files. Otherwise in IE 8 I would view the source of the page and sequentially test each and every link to javascript by copy and paste the url into a new browser tab. Then you can find out if any errors are happening in requesting those files, ie you will either get javacript in the response (which means it should be loading in the browser), or a server error, or 404 file not found. I would start with the jquery files since those errors indicate a problem with jquery.

4/11/2013 12:42:05 PM
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Re: Desktop Configuration

your screen shot of fiddler shows the problem, the lines highlighted in red indicate 404 file not found on the query urls, 2 javascript files and the css. So something is not configured right, you need to move the files or rename them as needed to make those urls work for loading the files.

4/11/2013 12:51:54 PM
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Total Posts 30

Re: Desktop Configuration

OK making progress

jquery undefined in \ClientScript\jqmojo\jquery-migrate1-0-0.js

I go to my server and C:\Inetpub\wwwroot\cadrms\ClientScript\jqmojo\jquery-migrate1-0-0.js does not exist

 

4/11/2013 12:54:31 PM
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Re: Desktop Configuration

Made some progress

Had to go to the scripts tab

Error jquery not defined in  \ClientScript\jqmojo\jquery-migrate1-0-0.js

Go to my server and  \ClientScript\jqmojo\jquery-migrate1-0-0.js is not found

4/11/2013 12:55:50 PM
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Re: Desktop Configuration

No, its loading that one according to your screen shot and the error is happening in that file because it depends on jquery which is not loading.

You did not correctly configure the locally hosted jquery files that is what you need to resolve.

4/11/2013 1:06:12 PM
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Re: Desktop Configuration

I missed a rename statement in the instructions and one file needed to be renamed that was not in the instructions

Now I don't get any errors anymore

However,  only half the page displays, well everything except for the footer

I tried compatibility mode and the top of the page gets shifted so I only have 100px down the middle

4/11/2013 1:18:03 PM
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Re: Desktop Configuration

well now you're talking about design issues and IE 8 support. To be possible to even try to help with that would require seeing the site, ie you would have to post a public url to the site that is accessible over the web, can't really help on a private network.

I would like to see a screenshot from fiddler now that you fixed it because it was failing to load the jquery css before and that does not cause script errors but does cause design issues. I would double check whether you fixed that one.

4/11/2013 2:10:32 PM
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Total Posts 30

Re: Desktop Configuration

Here is the clean Fiddler screenshot:

http://malafrontehosting.com/files/fiddler%20Mojo2.png

If that looks good to you as well and you could point me in the right direction to make the design changes I can likely get it working

I started by downloading mojoportal-2-3-9-6-mssql-net35-deploymentfiles.zip

In Administration under Site Settings we set Skin to art41-businessblue

The issues I am referring to are in displaying the default home.aspx page

I also notice that the administration page displays properly in FF but not in IE

I can make changes there through FF if that is what is needed

Or is there some CSS I have to modify somewhere?

I am definitely going to Buy Joe A Beer when we are done

Your support is tremendous

I have experience with several other CMS and none have this kind of support

What the heck I may buy you a 6 pack.....

4/11/2013 2:23:23 PM
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Total Posts 18439

Re: Desktop Configuration

the screen shot shows everything is loading ok so the jquerycss is not the problem.

I cannot help further, there is no way to resolve design issues by guessing, even if I could see the site I'm not sure I would have any quick css advice. Browser specific or IE specific issues can be tricky to resolve and can take lots of trial and error.

4/11/2013 2:28:17 PM
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Total Posts 30

Re: Desktop Configuration

I  certainly understand that and am not asking you to fix it for me

I assumed if I used one of your default skins you could point me towards the file structure where the css/html is that controls how a page is displayed

4/11/2013 2:37:11 PM
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Re: Desktop Configuration

The css and other skin files used are located at

/Data/Sites/[SiteID]/skins/[SkinName]

the css files are combined in the order that they are listed the style.config file in that folder.

After editing any css you should go to Administration > Advanced Tools > Design Tools > Cache Tool and click the button to reset the skin guid. This ensures the browser reloads the css instead of using its own cache.

Most of the skins we include were made in Artisteer. The latest versions of Artisteer target html 5 and therefore the IE 8 support may not be as good.

If you have a lot of IE 8 users to support you might have better luck trying some of the older skins included in the extra-skins.zip on our codeplex download page.

4/11/2013 2:42:10 PM
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Re: Desktop Configuration

Awesome Joe!!!!

That is the last piece I needed

One 6 pack on it's way...lol

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