External software in mojoportal

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1/2/2013 9:57:38 AM

molliwog2002

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External software in mojoportal

Hi ,

Have brought Form Wizard Pro and installed it as per documentation but cannot get it to recongnise as a module through arvixe i.e same as adding in calendar/polls etc.

I have run the setup script but cant see it in the list nor on arvixe website control panel

Many Thanks

1/2/2013 10:14:48 AM

Jamie E

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Add-on modules

Re: External software in mojoportal

If you're trying to use Form Wizard Pro in a child site, as a post installation step you have to manually add it to the available features for the site (Administration, Site Settings, Features tab).

If this is a problem with the main site, take a look under Administration, Advanced Tools, Feature Installation and Configuration. It should be in that list as "Form Wizard Pro by Source Tree Solutions." If that's not listed, then the installation didn't run properly even though you went through setup.

Jamie

1/2/2013 11:59:18 AM

Joe Audette

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Re: External software in mojoportal

To install Form Wizard Pro you need to extract the zip file and then assuming you are using the .NET 4 version of mojoPortal copy the contents of the /net40/wwwroot folder into the root of your web site using ftp

Note that I said the "contents" of the folder not the folder itself. If you do that correctly then all the files should land where they need to go and then you visit /Setup/Default.aspx to complete the installation. If you did not do that correctly then the files did not land in the correct places and it is not installed.

After that it should be in the list just like other features.

You also must be using a version of mojoPortal that is compatible with the version of From Wizard Pro. You can find out the version fo mojoPortal and of features such as Form Wizard Pro from Administration > System Information. You can also confirm your version of .NET there.

If you continue to have problems please provide very specific information about what steps you have done to install it.

Hope that helps,

Joe

1/7/2013 6:50:01 AM

molliwog2002

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Re: External software in mojoportal

Hi Joe,

Help!!! Ive just done as you advised and now it has broken my mojoportal installation and cant seem to access any other files on the ftp except root folder. I have tried to copy files and delete files on ftp but not giving me access to it. How do I get org data back?

Many Thanks

1/7/2013 7:01:04 AM

molliwog2002

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Re: External software in mojoportal

Its ok now , panic over - ive managed to get all files back

1/7/2013 10:31:20 AM

molliwog2002

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Re: External software in mojoportal

Hi Joe,

I have installed formwizard pro on my website which shows when I run the setup.aspx but now recieve an error when I try to use the module within the website. The error is found below:

"We're sorry but a server error has occurred while trying to process your request.

The error has been logged and will be reviewed by our staff as soon as possible. It is possible that the error was just a momentary hiccup and you may wish to use the back button and try again or go back to the home page."

Plesae can you explain how to solve this

Many Thanks

1/7/2013 10:58:24 AM

Joe Audette

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Re: External software in mojoportal

Check for the error details under Administration > System Log, newest errors are at the bottom. Please do not post large chunks of your error log in the forums. try to get only one copy of the most recent error that looks relevant.

Also, the most likely cause of an error is incompatible versions, please find the version of mojoPortal and the version of Form Wizard Pro under Administration > System Info

Please post what those versions are.

1/7/2013 10:59:42 AM

Joe Davis

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Re: External software in mojoportal

You need to look in the System Log (Administration > System Log) to see the actual error message. The generic message will not help us.

What version of Form Wizard Pro did you install?

Also, if you copied the files over incorrectly at any point, you should go back and clean up the files that were copied over incorrectly.

HTH,
Joe D.

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