Installation Error

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Post here for help with installation of mojoPortal pre-compiled release packages

When posting in this forum, please try to provide as many relevant details as possible. Particularly the following:

What operating system were you running when the bug appeared?
What database platform is your site using?
What version of mojoPortal are you running?
What version of .NET do you use?
What steps are necessary to reproduce the issue? Compare expected results vs actual results.

You may also want to review the installation or upgrading documentation.

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12/11/2012 10:11:23 AM

emtwo

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Designer of over 25 unique and custom mojoPortal sites with DMSQD and sister company, The Design Loft - www.dmsqd.com

Re: Installation Error

Another update:

We keep the old mojoPortal downladed files from Codeplex on our server. I've checked the previous release (2.3.9.3) and that has all files intact, empty folders and all.

I've then checked 2.3.9.4 and done fully fresh downloads on Mac and Windows, and extracted with both sets of built in file extractors and 3rd party extraction tools and on each OS and with each tool the empty folders such as Data/Sites/1/systemfiles are missing.

Thanks

Mark

12/11/2012 10:34:33 AM

Joe Audette

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Re: Installation Error

The only empty folders in a new installation are:

/Data/Sites/1/index

/Data/Sites/1/systemfiles

/Data/Sites/1/SharedFiles

/Data/Sites/1/SharedFiles/History

However the Setup page code also checks for the existence of those folders and tries to create them if they do not exist. Only file system permission problems would prevent that.

You do have other working installations of the same version right? So that means there is nothing wrong with the package. Lots of people are using this version.

"Hosts can't find anything wrong with the .net framework either."

I don't know what that means. If the framework is not working as expected one should try re-installing it, doesn't sound like they want to try that. There is no one thing I know of to check for a funky installation of .NET but if it isn't working as it should it seems that is a good possibility that something is funky in the framework installation. The fact that it works everywhere else indicates some kind of problem in this specific hosting installation.

You could try installing version 2.3.9.3 to see if you get the same problems in this hosting.

Best,

Joe

1/7/2013 7:36:42 AM

Joe Audette

Total Posts 18439

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Re: Installation Error

Hi Mark,

One update on this that "may" be relevant. Web.config and user.config files should use utf8 encoding but somehow some of them were changed to ansi encoding, I'm not sure how or when. I'm not sure that could cause the error you've had but its possible so I would check those files with a text editor like Notepad++ or TextPad and if the encoding of the file is not utf8 then change it to utf8.

Hope that helps,

Joe

1/7/2013 7:39:26 AM

emtwo

Total Posts 160

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Designer of over 25 unique and custom mojoPortal sites with DMSQD and sister company, The Design Loft - www.dmsqd.com

Re: Installation Error

Thanks Joe, I'll take a look...

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