Strange problems with MP 2.3.8.1

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2/22/2012 5:05:58 AM

Tim Cadenbach

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Strange problems with MP 2.3.8.1

Hey there,

i´m running MP 2.3.8.1 on a SQlExpress 2008 and IIS 6.0

I´m running multiple MP´s and never had the problems i have with this one.

Newly created pages disappear now and then.
I add a new page, it appears in the main menu.
Switch to another page, the menuentry is gone.
The page only reappears after closing the browser.

Some pages disappear and reappear and i can not tell you when or why this is happening.
The pages are not even listed within Administration - Page Administration.

No page disappeared totaly, it always came back after a while and a lot of refreshes,
However when the page disappears, it´s like it has never been there.
You can open the page with the direct url, but can not find it anywhere neither in the menu
nor within administration.

Any idea?

Besides that, when a new user registered..his password got saved in the row above...for the user that registered right before him.Happened only twice...can not reproduce this.

In the Register Form, the Field "Email" is prefilled with my administrator username.......any idea?

2/22/2012 5:29:41 AM

Tim Cadenbach

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Re: Strange problems with MP 2.3.8.1

This page for example

http://www.tswmainframe.de/pumpkinhead.aspx

Should appear within "Datenbank - Monsters - Pumpkinhead"

does not appear in the menu, nor within page administration.
It´s like mojoportal does not know the page at all......

However its set as "show in menu" and everything else exactly the same like the other pages.

maybe it reappears in 5 minutes, maybe in 1 hour...might be caching related....

2/22/2012 6:44:09 AM

Joe Audette

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Re: Strange problems with MP 2.3.8.1

Hi Tim,

It is strange, it seems to appear in the menu once you visit the monsters page, but opther pages it doesn't. In my tests the page is always accessible (so it isn't like the page does not exist) but I do see where it is not correctly shown in the menu depending on what page you are on.

The first thing I would do is change to a different skin and see if it happens also in other skins. If it doesn't happen in other skins then we can assume it is skin related and try to figure out what it is about the skin that is different. Possibly something about the menu configurations or SiteMapDataSource configurations in layout.master.

Hope that helps,

Joe

2/22/2012 7:47:09 AM

Tim Cadenbach

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Re: Strange problems with MP 2.3.8.1

Hey Joe,

the skin is based on the Artisteer3Motors thingy that comes with MP.
Just changed images and css files...

Have you encountered anything related to that skin?

2/22/2012 7:57:52 AM

Joe Audette

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Re: Strange problems with MP 2.3.8.1

No I have not ever seen this problem before but my advice on how to troubleshoot the problem is to try another skin as a first step to rule that out.

2/22/2012 8:01:40 AM

Tim Cadenbach

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Re: Strange problems with MP 2.3.8.1

if i set ShowStartingNode="false" /> to "true" i do not have any menu items at all... is that a normal behaviour?

trying another skin now..

2/22/2012 8:07:42 AM

Tim Cadenbach

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Re: Strange problems with MP 2.3.8.1

ok...changed the skin ..made it even worse....

On FireFox everything seems to be fine, i have the new skin..logged in or not and all menu entries seem to appear...for now.

In InternetExplorer its strange... i open the page

in a fresh browser session -> Old Skin
Refresh page (f5) -> New Skin , missing menu entry
Refresh page (f5) -> New Skin, all menu entries
Refresh page again -> Old skin

no matter how often i refresh the page afterwards...i always keep the old skin not the changed one...

seems to appear only within ie..

CacheCSSOnServer is false , CacheCSSOnClient is false also.

Funny thing is..one time i open the page everything is fine.. 5 minutes later 2 pages are missing...15 minutes later everything is fine again

2/22/2012 8:14:10 AM

Joe Audette

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Re: Strange problems with MP 2.3.8.1

Where are you hosted?

Could it be that you are hosted behind a caching proxy server?

Tell me as much as possible about the environment.

2/22/2012 8:30:05 AM

Tim Cadenbach

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Re: Strange problems with MP 2.3.8.1

Hostet at HostEurope

It´s a Virtuozo VServer based on Windows Server 2003 64 Bit. SQLServer 2008 Express, 16 GB Ram.
I have 3 other MP´s running on that machine, no problems at all with theese.

There is no Proxy Server involved.

I have the same issues when i´m browsing the page via RDP directly on my Server.

2/22/2012 8:45:24 AM

Joe Audette

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Re: Strange problems with MP 2.3.8.1

It is very strange. The symptoms would make me think there is a proxy server involved or perhaps a web farm where different nodes are handling different requests and they have different cache per machine.

If you'd like to email me admin credentials to login to your site I'll have a look around and see if anything jumps out at me.

joe dot audette at g mail dot com

Best,

Joe

2/22/2012 8:52:26 AM

Tim Cadenbach

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Re: Strange problems with MP 2.3.8.1

done...mail send.

2/22/2012 9:19:16 AM

Joe Audette

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Re: Strange problems with MP 2.3.8.1

So far I only see a few things.

In your error log are over an over errors about a write lock on the search index. Are you sure the IIS web site is not configured as a web garden, ie only 1 processor should be allocated or it becomes a web garden. The index error cannot be related to the problem but if it is configured as a web garden it can cause other strange problems. You may want to try Rebuilding the Search Index.

The other thing I see is that for some pages you are using unsupported url structures with extra / segments like:

http://www.tswmainframe.de/db/cities/new-york.aspx

and

http://www.tswmainframe.de/chars/akma.aspx

These kinds of urls can cause problems and since some are in the same section (ie they have the same parent page) as the page with a problem, it is possibly related.

Other than that, right now I'm not seeing the problem it is working correctly at the moment as far as I can see. If you see any that are not working correctly it might be worth trying going into page settings and click save and see if that solves it.

Only other small thing I see is your admin toolbar has duplicated icons/links for some reason.

Best,

Joe

2/22/2012 9:29:00 AM

Tim Cadenbach

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Re: Strange problems with MP 2.3.8.1

ok...i´ll have a look at the web garden thingy...

As of now it only seems to happen for the page i´ve linked in the thread...

any idea for the registration problem?

"Click on Register, some fields are pre-populated with my admin username"

2/22/2012 9:33:07 AM

Tim Cadenbach

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Re: Strange problems with MP 2.3.8.1

ok...maximum alowed worker processes was set to 4...changed it to 1 like all other application pools.
Maybe this solved the issue....worth a faq entry ^^

mhm if i enable this "hidden rebuild search index" button...where can i find it?

2/22/2012 9:43:55 AM

Joe Audette

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Re: Strange problems with MP 2.3.8.1

It isn't a frequently asked question, it has never come up before. That is an advanced setting that most people should not touch in IIS.

The article Rebuilding the Search Index shows the config setting you need to add to show the button. Deleting all the files in the index foilder and doing a search will also make it rebuild the index so you don't even have to enable the button.

Best,

Joe

2/22/2012 9:49:40 AM

Tim Cadenbach

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Re: Strange problems with MP 2.3.8.1

ok...thanks joe!

ps. one last thing left..the registration thingy :P

and btw...big big sorry again...but as you can see i´m still supporting your stuff :)

2/22/2012 10:11:24 AM

Joe Audette

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Re: Strange problems with MP 2.3.8.1

There is nothing in mojoPortal that pre-populates the registration form, that would have to be the web browser doing that base don previous forms the user has filled out.

I do not see how it could update the wrong row with a password change, I cannot put in time on that unless there are steps to reproduce it.

You site looks pretty cool!

Best,

Joe

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