Event Calendar Pro - Free event registration problem

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8/18/2011 10:06:24 AM
Joe Audette
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Re: Event Calendar Pro - Free event registration problem

also make sure there are at least read permissions on the file for the user that is the identity on the application pool.

Hope that helps,

Joe

8/18/2011 10:40:49 AM
imagino
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Re: Event Calendar Pro - Free event registration problem

I checked the two files, they have the same size and are identical.
I don't get any errors in the logs, so no info there.

The "General" and "Security" tabs work fine, I can also create an event and register for it, but I need the settings panel to enable event registration without a user account. On my first deploy I could see all the settings and change them, but then there was the problem with the registration, which seems to be resolved now.

8/18/2011 10:44:42 AM
Joe Audette
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Re: Event Calendar Pro - Free event registration problem

are you sure the file has read permissions?

have you tried revisiting the /Setup/Default.aspx page?

are settings working ok in other features?

8/18/2011 11:08:23 AM
imagino
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Re: Event Calendar Pro - Free event registration problem

Hi Joe,

Yes, the file has read permissions, I double checked with the hosting company.
I have run setup several times, but no problems there. Settings from other modules are all working.

Actually only on this tab is blank, the rest is working. I can send you a screenshot if that could clear up the problem.
I'd really like to solve this issue.


Thanks for your time!

 

 

8/18/2011 11:26:27 AM
Joe Audette
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Re: Event Calendar Pro - Free event registration problem

a screen shot won't really help, I can picture it but figuring out why it is blank is the problem.

Can you run this query on the database and verify whether it brings back 31 rows?

SELECT * FROM mp_ModuleDefinitionSettings
WHERE FeatureGuid = '5a343d88-bce1-43d1-98ae-b42d77893e7b'
ORDER BY SortOrder

and confirm that the FeatureGuid shown here is exactly as it is in your 40000_EventCalendarModule.config file?

8/18/2011 11:30:51 AM
Joe Audette
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Re: Event Calendar Pro - Free event registration problem

also verify this query returns only 1 row:

 

SELECT * FROM mp_ModuleDefinitions
WHERE [Guid] = '5a343d88-bce1-43d1-98ae-b42d77893e7b'
8/18/2011 2:56:16 PM
Joe Audette
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Re: Event Calendar Pro - Free event registration problem

forgot to mention that if you don't have easy access to the database, we do have a built in query tool you could use if you enable it.

Hope that helps,

Joe

8/19/2011 3:49:01 AM
imagino
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Re: Event Calendar Pro - Free event registration problem

Hi Joe,

The first query returns 31 rows.
The second one returns 1 row.

The guid is exactly the same.

8/19/2011 6:53:03 AM
Joe Audette
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Re: Event Calendar Pro - Free event registration problem

Can you run this against the database and see if that solves it:

Exec mp_ModuleSettings_SyncDefinitions

Is it possible that you are accessing the site from behind a caching proxy server? Maybe the blank page is cached somewhere. try refreshing the page a few times after running the procedure above.

If that fails to resolve it I really think the best thing to do is to upgrade to mojoPortal 2.3.6.7 and then re-deploy the latest version of Event Calendar Pro. If you backup the site and the database before hand then it would be possible to get back to the current state if something goes wrong with the upgrade so for safety it would be best to do that, but really I don't expect problems with the upgrade and if there are problems we will try to help.

Hope that helps,

Joe

8/19/2011 11:49:13 AM
imagino
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Re: Event Calendar Pro - Free event registration problem

I ran Exec mp_ModuleSettings_SyncDefinitions, but that didn't help. 

Now I have upgraded to mp 2.3.6.7 and installed Event Calendar Pro 3.4.0.1 again, but the problem persists. 
The settings tab is still empty, while everything else works as before. 

8/19/2011 11:55:31 AM
Joe Audette
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Re: Event Calendar Pro - Free event registration problem

can you create an account for me with admin permissions on the site and send me the url and credentials so I can take a look?

you can email me at joe dot audette at g mail dotcom

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