Hi,

The customer fields are blank because that is where you are supposed to enter the user details, ie the user is the customer.

We don't currently have a place to enter other user information, only the customer information.

We do have a planned improvement for a future release where we will provide a text area and a customizable instructions so you can ask the user to enter more information such as if they are ordering tickets for more than one person you could request them to enter some additional information. But we don't currently have this, at the moment we only capture the customer information.

If you think something may be missing you can compare to the functionality on our demo site.

Hope that helps,

Joe

It sounds like something isn't quite right with your installation, those are not new features so your version should work just the same. I would try re-deploying the files and if that doesn't solve it I would recommend upgrade to mojoPortal 2.3.6.7 and the latest version of Event Calendar Pro and see if the problem persists after that.

The only other thing I would suggest is to look in the mojoPortal log (Administration > System Log see Basic Troubleshooting) for any errors that might be related to Event Calendar Pro or that might provide clues to a problem.

Hope that helps,

Joe

Hi,

If redeploying the files causes more problems it makes me think somehow files are getting corrupted during upload, that is the only thing that can explain it since replacing files with the same copy should not cause any problem. How are you uploading the files?

As far as what it says the version is 3.4.0.1 that is just an indicator of the database schema version and in this case the upgrade script for 3.4.0.1 was an empty file just designed to increment the version. So the version you see just indicates which scripts have been run, once a script has been run it will never be run again, only a script with a higher version would ever run once we've logged a script version. So in this case there is no actual difference in the database between version 3.4.0.0 and 3.4.0.1 of Event Calendar Pro, so the only thing that matters is what version of the files are on disk. The evidence so far indicates that the files on disk are not correct or are corrupted somehow by the upload process. The solution is to get the files uploaded without any corruption and without any transfer failures.

I recommend use a robust ftp client such as the free FileZilla to redeploy the files and watch carefully the panel for failed file transfers and retry until all files make it.

Hope that helps,

Joe

ps in general I don't think you should be afraid of the upgrade process, you could always get a local copy of the site on your local machine and do a practice run. But in this case if there are problems happening by your upload process then that could also cause problems when you try to upgrade so I would try to resolve it first without upgrading by figuring out what is going wrong with deployment of files.

no, that is an error while building the search index.

Please tell me more about your environment.

Did you install mojoPortal from a pre-compiled release of version 2.3.6.6 or did you deploy a build you made yourself from source code?

Is it a web farm or cluster?

.NET 4 or .NET 3.5? Full Trust or partial trust?

Are you forcing a specific culture?

any other points about your environment that you can think of that I should be aware of to help you troubleshoot?

I would clear the log then try out Event Calendar Pro and then check the log again, maybe try again on a new test page and put a new instance of it on a new page and see what happens.

Best,

Joe

The settings are populated from a config file located on disk at

/Setup/applications/STS_EventCalendar/FeatureDefinitions/40000_EventCalendarModule.config

its an xml file and when you visit the /Setup/Default.aspx that file is used to configure the feature settings.

please examine that file on the server and see if it is somehow corrupted, make sure it looks the same as the corresponding file in the download package for Event Calendar Pro

I have seen occasions where xml files were getting corrupted during the ftp upload.

Hope that helps,

Joe