If the demo site works for you then it should also work with your own site if you are testing from the same machine with the same web browser.

If it isn't working on your site, things I would check are

• does the file exist /NeatUpload/SWFUpload.js and does it have correct read permissions on the file
• does the fie exist /NeatUpload/SWFUpload.swf and does it have correct read permissions on the file
• does it work on your site if you use the same skin as the demo site (just to eliminate the possibility that the skin is a factor)
• wouldn't hurt to clear your browser cache in case it cached older versions of the javascript

if the file permissions are not correct it cannot load the file and therefore it won't work. The multi file selection uses Flash.

Hope it helps,

Joe

yes, the multi file selection support comes from NeatUpload which cannot work under medium trust/partial trust. You can find out if you are running in full trust or partial trust from Administration > System Information

Since most hosts enforce medium trust we pre-configure it for medium trust but those who have full trust hosting can rename Web.config to Web.mediumtrust.config and then rename Web.fulltrust.config to Web.config and restore any customizations such as machine key to the file.

Best,

Joe