After successfull installation main page is blank

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This is the place to report bugs and get support

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12/16/2010 11:49:04 AM

soceal

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After successfull installation main page is blank

Hi,

I'm trying to deploy Mojoportal and I've got setup to run successfully with all permissions ok but when I click on Site Home Page it just displays a blank page.

I've copied the skins folder into the data folder as was suggested on a previous forum entry and this has had no effect.

When I try to go to the default.aspx or the login.aspx I get the error: XML Parsing Error: no element found.

I've changed the settings for Medium trust as is suggested in another forum entry but to no effect again. I've even gotten my hosting provider to create an application pool for the site and set to use classic rather than managed pipeline.

The site is http://www.gcreachrann.ie/ if you need to see but you'll need to add an entry to you hosts file with 67.192.77.39 in order to get to it.

Any and all help is very much appreciated.

Johnny

12/16/2010 12:22:18 PM

Asad Samarian

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Buy Asad a cup of coffee

Re: After successfull installation main page is blank

Hi Johnny ,

Do you use of any proxy or filtering assistance to connect to Internet?

Asad

12/16/2010 1:01:31 PM

soceal

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Re: After successfull installation main page is blank

Hi,

I don't think so. It's hosted by a third party Host Ireland.

One other thing I did notice is when I run default.aspx from setup it runs fine but the images don't display correctly and it doesn't look like a stylesheet is being applied to the page.

Johnny

12/16/2010 1:09:52 PM

Asad Samarian

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Buy Asad a cup of coffee

Re: After successfull installation main page is blank

Hi ,

Do you test your site from another computer. May be you IP has banded by enter a bad url to your site.

Who I can see your site?

Asad

12/16/2010 1:18:48 PM

soceal

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Re: After successfull installation main page is blank

Hi,

It's on a server live on the web. My hosting provider is hosting it and it's out on the web. I created the solution locally and I've moved it up online a while ago but I just can't get it going.

The web address is http://www.gcreachrann.ie/ but in order to see it you'll need to add this line to your hosts file:

67.192.77.39 www.gcreachrann.ie

Have a look yourself.

Johnny

12/16/2010 1:21:33 PM

Rick Hubka

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Re: After successfull installation main page is blank

I see the Web Site just fine from Canada without any changes to hosts file.

12/16/2010 1:24:47 PM

Asad Samarian

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Buy Asad a cup of coffee

Re: After successfull installation main page is blank

Hi Rick,

Can tell me the url that you see?. I see http://67.192.77.39/ but it is under constration!.

Where is my hosts file?

Best,

Asad

12/16/2010 1:25:45 PM

soceal

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Re: After successfull installation main page is blank

You can see the old site that I'm replacing when you put the changes to the hosts you'll see the new mojoportal site.

12/16/2010 1:28:52 PM

soceal

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Re: After successfull installation main page is blank

I'm moving the old site which is on a Linux server to a Windows server but I haven't made the hosting company to change the DNS entry yet so that's why you need to add that entry to the hosts files.

12/16/2010 1:30:25 PM

soceal

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Re: After successfull installation main page is blank

Your hosts file should be in your windows directory like this:

C:\Windows\System32\drivers\etc

12/16/2010 1:37:22 PM

Joe Davis

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Re: After successfull installation main page is blank

Hi,

I am seeing the same problem as you. The setup runs fine but when you try to access the actual site the page is completely blank. Viewing the source of the page shows only the markup below:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META content="text/html; charset=windows-1252" http-equiv=Content-Type></HEAD>
<BODY></BODY></HTML>

I am not exactly sure what would cause this but you should make sure that the proper .NET version is set on your site. You should also check the mojoPortal log at \data\currentlog.config for clues.

HTH,
Joe D.

12/16/2010 1:44:29 PM

Joe Audette

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Re: After successfull installation main page is blank

The blank page probably means you have an index.html file as the default document, when I visit www.gcreachrann.ie/Default.aspx I see the error you mention:

XML Parsing Error: no element found
Location: http://www.gcreachrann.ie/Default.aspx
Line Number 1, Column 1:

My best guess is that some files either failed to upload or were corrupted during the upload process, I would try uploading again using a robust ftp client like FileZilla and watch carefully for any transfer errors and retry until all files make it.

Other than that I would set the default document to Default.aspx and make sure the site is configured with the correct version of .NET framework

Hope it helps,

Joe

12/16/2010 1:49:14 PM

Joe Davis

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Re: After successfull installation main page is blank

Hey Joe,

That's strange, I don't see any error with or without the /Default.aspx.

If I try http://www.gcreachrann.ie/index.html I get what I am assuming is the old site.

I think this is a .NET version issue but it is strange nontheless.

Thanks,
Joe

12/16/2010 1:56:44 PM

soceal

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Re: After successfull installation main page is blank

As far as I know the site is setup on a server with asp.net 3.5 but I'll double check. Could this be the issue if it's setup for 2.0 rather than 3.5?

I uploaded all of the files using Filezilla but I'll check again. I'll delete all of the old html and see if that makes any difference first.

Thanks for the suggestions.

12/17/2010 6:18:09 AM

Joe Audette

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Re: After successfull installation main page is blank

yes if it has anything less than .NET 3.5 SP1 it will not work, but keep in mind it may/probably will still say 2.0 in the control panel even if you did have 3.5 because 3.5 is really a superset of 2.0 with a few things bolted on. Only your host can know for sure whether it is 2.0 or 3.5.

I don't recommend using a Classic app pool so I don't know why you thought that was needed.

You said you moved the site from localhost then you should also review this document:

http://www.mojoportal.com/moving-an-installation-of-mojoportal-to-a-different-server.aspx

Hope it helps,

Joe

12/19/2010 1:41:37 PM

soceal

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Re: After successfull installation main page is blank

Thanks for all the help.

It was a problem with my hosting provider. I moved the site to Arvixe and it worked straight away.

Needless to say Host Ireland are not good for MojoPortal.

Thanks for the brilliant product.

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