site not working now

This is the place to report bugs and get support. When posting in this forum, please always provide as much detail as possible.

Please do not report problems with a custom build or custom code in this forum. If you are producing your own build from the source code and have problems or questions, ask in the developer forum, do not report it as a bug.

This is the place to report bugs and get support

When posting in this forum, please try to provide as many relevant details as possible. Particularly the following:

  • What operating system were you running when the bug appeared?
  • What database platform is your site using?
  • What version of mojoPortal are you running?
  • What version of .NET do you use?
  • What steps are necessary to reproduce the issue? Compare expected results vs actual results.
Please do not report problems with a custom build or custom code in this forum. If you are producing your own build from the source code and have problems or questions, ask in the developer forum.
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11/19/2010 6:44:47 AM
tfheringer
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Thomas F. Heringer

site not working now

Hi! Good morning I am now getting this message when I go on one of my sites: http://fundamentalists.whybaptist.com/Error.htm?aspxerrorpath=/Default.aspx

We're sorry but a server error has occurred while trying to process your request.

The error has been logged and will be reviewed by our staff as soon as possible. It is possible that the error was just a momentary hiccup and you may wish to use the back button and try again or go back to the home page.

I am using the most recent version of mojoportal in all of my sites and this is the only one doing this. I have tried to do everything I can to fix it. David Neal actually even reloaded the page and went to set up and nothing happened? Same problem keeps coming up.

 

11/19/2010 6:58:47 AM
Asad Samarian
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Re: site not working now

Hi,

Can you set customErrors  to off   in your web.config to unfold real error?

<customErrors mode="Off" defaultRedirect="Error.htm">

 

11/19/2010 7:37:57 AM
tfheringer
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Thomas F. Heringer

Re: site not working now

I did what you asked, thanks. Now what does it mean?

11/19/2010 7:47:55 AM
Joe Audette
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Re: site not working now

the change Asad suggested allows you to find out the error details, now you have to tell us/post what the error details are, then maybe we can help.

http://www.mojoportal.com/basic-troubleshooting.aspx

11/19/2010 7:54:47 AM
tfheringer
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Thomas F. Heringer

Re: site not working now

Server Error in '/' Application.
Object reference not set to an instance of an object.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[NullReferenceException: Object reference not set to an instance of an object.]
mojoPortal.Web.UI.SiteMenu.Page_Load(Object sender, EventArgs e) +156
System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +14
System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +35
System.Web.UI.Control.OnLoad(EventArgs e) +99
System.Web.UI.Control.LoadRecursive() +50
System.Web.UI.Control.LoadRecursive() +141
System.Web.UI.Control.LoadRecursive() +141
System.Web.UI.Control.LoadRecursive() +141
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +627


Version Information: Microsoft .NET Framework Version:2.0.50727.4206; ASP.NET Version:2.0.50727.4209

11/19/2010 8:12:43 AM
Asad Samarian
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Re: site not working now

Hi,

Ii seems some menu like not resolved.Do you use ssl for your site? Can I know your site name?

11/19/2010 8:17:39 AM
tfheringer
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Thomas F. Heringer

Re: site not working now

http://fundamentalists.whybaptist.com, I posted it in the first post of this thread, but kind of buried it.

11/19/2010 8:19:39 AM
Joe Audette
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Re: site not working now

Most likely something is missing a required control in the layout.master file of your skin. My guess is you are missing this:

<portal:StyleSheetCombiner id="StyleSheetCombiner" runat="server" />

 

11/19/2010 8:29:24 AM
Asad Samarian
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Re: site not working now

This site worked already?

What you do that this error occurs?

 

11/19/2010 8:33:36 AM
tfheringer
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Thomas F. Heringer

Re: site not working now

I was going through some of the other skins I had used looking for ones to delete. I had selected one of three to check when this error occurred. I went back after this happened and uploaded a skin I knew worked, but with the names of the skins I was not sure of to see if that would correct the problem. It did no good, same error. That is when I turned to David to find out what he would suggest I do. That brought me to today.

11/19/2010 8:41:13 AM
Asad Samarian
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Re: site not working now

Sorry I don't know more. If you send me(a dot samarian at gmail dot com) your ftp account I will go to resolve your problem .

Best,

Asad

 

11/19/2010 8:46:49 AM
Joe Audette
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Re: site not working now

I would copy all the skins from /Data/skins into /Data/Sites/[SiteID]/skins

then go into the database or have David Neal do it if he is willing and set the skin to one of the provided skins in the mp_Sites table, then touch your web.config file. That should get your site working again then you need to figure out what you have wrong in the skin that you do want to use.

Hope it helps,

Joe

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