Shared Files and IE 10

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5/3/2013 6:06:23 AM
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Shared Files and IE 10

Hi Joe,

while testing the new shared files upload, I found problems working with IE 10.

I tested a multiple upload (a few small text, word and images files) and while it's working fine with Chrome and Firefox, with IE 10 the upload hangs and if you reload the page after a while only a couple of files are loaded.

I changed files and formats to exclude that the problem was coused by that but the problem persists.

I replicated the issue on your demo site https://demo.mojoportal.com/shared-files.aspx

Diego

5/3/2013 10:10:57 AM
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Re: Shared Files and IE 10

Hi Diego,

I'm not seeing any problem on the demo site with IE 10. I downloaded the 2 files you had uploaded in shared files then deleted them from shared files and uploaded them again with IE 10 and had no errors.

I do know that there does exist an IE 10 bug when using imagebutton inside update panel it will throw an error under .NET 3.5 or 4.0, but the bug is fixed in .NET 4.5. The demo site has .NET 4.5 so the bug does not exist there. The Shared Files does use imagebutton inside updatepanel so if not using .NET 4.5 you can get errors.

I recommend use .NET 4.5 hosting and if the problem continues after that check the mojoPortal log for errors about the upload.

Hope that helps,

Joe

5/3/2013 10:40:27 AM
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Re: Shared Files and IE 10

Hi Joe,

I am aware of the IE10 imagebutton problem therefore all my servers were updated to .NET 4.5.
For those customers working on hosted servers that cannot be upgraded to .NET 4.5 yet, I reccommended to work with other browsers.

For the reported issue, I just had a second try on your demo site to confirm... and (at least for me) it is sitematic.

Nothe that the issue is related to the upload:
I drag and drop 9 files (or 5 or even 2 if 2 are already present in the target folder) it accepts all the files in the file list waiting to be uploaded.
Then, I press Upload button and it shows "Uploading..." but nothing happens.
When I upload the 9 files to an empty folder the progress bar appears an then stops without completing.
Reloading the page you can find 2 files of the 9 selected (according to the progress bar).

I just discovered that the upload has the same behaviour for the alternate file manager.

This is only for IE10.

5/3/2013 11:00:28 AM
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Re: Shared Files and IE 10

Hi Diego,

I am able to upload 10 files at once in IE 10 in Shared Files on the demo site.

What size are the files you are trying to upload?

Best,

Joe

5/3/2013 11:16:03 AM
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Re: Shared Files and IE 10

Well... that's the right question! enlightened

Among the files that I was trying to upload there was an empty file (i.e.: Right click > New > Text file).

It was saved without editing the content and when the upload was processing that file it stopped.

Sorry for the wasted time but without your last question about the file size I could not imagine the cause.

Thank you!

Diego

5/3/2013 11:18:08 AM
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Re: Shared Files and IE 10

P.S. weird that only with IE 10 I had that behaviour, though...

5/3/2013 11:42:35 AM
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Re: Shared Files and IE 10

Interesting, I expect it to fail if the file (or aggregate of files) is too big for allowed configuration but didn't know it could fail if the file is too small. I also would not expect server side results to be different for different web browsers.

I have found that if the request length is greater than allowed configuration IIS returns a 404 for the upload handler url, it never reaches mojoportal code in that case so nothing is logged, but in the UI it will show an error that something went wrong.

Best,

Joe

 

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